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davethomp
Beginner

IronPort S170 Appliance

Occasionally we get the message that logging can’t keep up but within seconds to a minute we get a second message stating it has “caught up”.

 

The Critical message is:

Reporting Client: The reporting system is unable to maintain the rate of data being generated.  Any new data generated will be lost.

Product: Cisco IronPort S170 Web Security Appliance
Model: S170
Version: 7.7.0-757
Serial Number: 503DE59CF1E5-FTX1602M08G
Timestamp: 23 Apr 2015 13:21:31 -0400

 

The Info message is:

Reporting Client: The reporting system is now able to handle new data.

Product: Cisco IronPort S170 Web Security Appliance
Model: S170
Version: 7.7.0-757
Serial Number: 503DE59CF1E5-FTX1602M08G
Timestamp: 23 Apr 2015 13:21:35 -0400

 

  • Cisco recommends upgrading appliance but funds are tight! This just started happening. Any clues for resolution??
2 REPLIES 2
Raul Ricano
Beginner

I am having this same issue.  Did you ever get this figured out?

 

Thanks,

Raul

Raul Ricano
Beginner

Ended up resolving my issue by deleting the reporting DB and basically rebuilding it.  Hope this helps someone else. 

Instructions: Enter the following command as each page comes up.

diagnostic

reporting

deletedb

Link for more details.  I know the link is for a email gateway, but the steps are the same.

http://www.cisco.com/c/en/us/support/docs/security/email-security-appliance/118394-technote-esa-00.html

-Raul