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ISE application cannot runing

Leftz
Enthusiast
Enthusiast

Hi ISE v3.01 is installed at ESXI with VM of 20GB ram, 4vcpu, and 300GB disk. After install and run, we can see Application is not running. and then tried several test, but it still cannot run. Please see the below info, Any suggestion? Thanks

admin/admin# show application status ise

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 8778
Database Server not running
Application Server not running
Profiler Database not running
ISE Indexing Engine not running
AD Connector not running
M&T Session Database not running
M&T Log Processor not running
Certificate Authority Service not running
EST Service not running
SXP Engine Service disabled
TC-NAC Service disabled
PassiveID WMI Service disabled
PassiveID Syslog Service disabled
PassiveID API Service disabled
PassiveID Agent Service disabled
PassiveID Endpoint Service disabled
PassiveID SPAN Service disabled
DHCP Server (dhcpd) disabled
DNS Server (named) disabled
ISE Messaging Service not running
ISE API Gateway Database Service not running
ISE API Gateway Service not running
Segmentation Policy Service disabled
REST Auth Service disabled
SSE Connector disabled
Hermes (pxGrid Cloud Agent) disabled

admin/admin#
admin/admin# application start ise

Waiting up to 300 seconds for lock: APP_START
APP_START to complete
Database is still locked by lock: APP_START
APP_START. Aborting. Please try it later
% Error: Another ISE DB process (APP_START
APP_START) is in progress, cannot perform Application Start at this time

admin/admin#
admin/admin#
admin/admin# show application status ise

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 8778
Database Server not running
Application Server not running
Profiler Database running 25253
ISE Indexing Engine not running
AD Connector not running
M&T Session Database running 25077
M&T Log Processor not running
Certificate Authority Service not running
EST Service not running
SXP Engine Service disabled
TC-NAC Service disabled
PassiveID WMI Service disabled
PassiveID Syslog Service disabled
PassiveID API Service disabled
PassiveID Agent Service disabled
PassiveID Endpoint Service disabled
PassiveID SPAN Service disabled
DHCP Server (dhcpd) disabled
DNS Server (named) disabled
ISE Messaging Service running 21170
ISE API Gateway Database Service running 23860
ISE API Gateway Service not running
Segmentation Policy Service disabled
REST Auth Service disabled
SSE Connector disabled
Hermes (pxGrid Cloud Agent) disabled

admin/admin#
admin/admin#
admin/admin#
admin/admin# show application status ise

ISE PROCESS NAME STATE PROCESS ID
--------------------------------------------------------------------
Database Listener running 8778
Database Server not running
Application Server not running
Profiler Database running 25253
ISE Indexing Engine not running
AD Connector running 34750
M&T Session Database running 25077
M&T Log Processor not running
Certificate Authority Service not running
EST Service not running
SXP Engine Service disabled
TC-NAC Service disabled
PassiveID WMI Service disabled
PassiveID Syslog Service disabled
PassiveID API Service disabled
PassiveID Agent Service disabled
PassiveID Endpoint Service disabled
PassiveID SPAN Service disabled
DHCP Server (dhcpd) disabled
DNS Server (named) disabled
ISE Messaging Service running 21170
ISE API Gateway Database Service running 23860
ISE API Gateway Service not running
Segmentation Policy Service disabled
REST Auth Service disabled
SSE Connector disabled
Hermes (pxGrid Cloud Agent) disabled

admin/admin#

root@eve-ng:~# df -h
Filesystem Size Used Avail Use% Mounted on
udev 7.6G 0 7.6G 0% /dev
tmpfs 1.6G 1.5M 1.6G 1% /run
/dev/mapper/ubuntu--vg-ubuntu--lv 304G 72G 220G 25% /
tmpfs 7.7G 0 7.7G 0% /dev/shm
tmpfs 5.0M 0 5.0M 0% /run/lock
tmpfs 7.7G 0 7.7G 0% /sys/fs/cgroup
/dev/loop0 64M 64M 0 100% /snap/core20/2015
/dev/loop2 62M 62M 0 100% /snap/core20/1328
/dev/loop1 68M 68M 0 100% /snap/lxd/21835
/dev/loop3 92M 92M 0 100% /snap/lxd/24061
/dev/loop4 41M 41M 0 100% /snap/snapd/20092
/dev/sda2 1.5G 252M 1.2G 19% /boot
tmpfs 1.6G 0 1.6G 0% /run/user/0
root@eve-ng:~#
root@eve-ng:~# free
total used free shared buff/cache available
Mem: 16000364 11820652 3966628 2724 213084 3900592
Swap: 4194300 806832 3387468

 

 

1 Accepted Solution

Accepted Solutions

balaji.bandi
Hall of Fame
Hall of Fame

if this is fresh installation it will take some time for the ISE to come to start, you need to bit patient depends on the compute speed.

you can not run ISE once its already started running background.

Try below steps:

1. Turn off ISE VM (give 10min)

2. Turn on the ISE VM and give 30-60min time and check.

3. still having issue ISE application start, then there may be something missing part of installation. (start with fresh installation)

check the logs

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

View solution in original post

3 Replies 3

marce1000
VIP
VIP

 

                      - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt82084

 M.



-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

balaji.bandi
Hall of Fame
Hall of Fame

if this is fresh installation it will take some time for the ISE to come to start, you need to bit patient depends on the compute speed.

you can not run ISE once its already started running background.

Try below steps:

1. Turn off ISE VM (give 10min)

2. Turn on the ISE VM and give 30-60min time and check.

3. still having issue ISE application start, then there may be something missing part of installation. (start with fresh installation)

check the logs

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

Leftz
Enthusiast
Enthusiast

@balaji.bandi Thank you!

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