04-14-2011 04:23 PM
This a new installtion of LMS 4.0 patched tp 4.0.1 on Windows 7 Enterprise.
System information
24 G RAM
2x Dual Proc 2.9 GHz
500 G HD
I can log on at the GUI interface using both firefox and IE.
In IE when I select the admin tab show int the "Job Information Status" window "JRM server is down or inaccessible for this user".
In Firefox I select the admin tab and in teh "Job Status" window I get the "JRM server is down or inaccessible for this user".
As stated this is brand new installation. of LMS 4.0 and patched to 4.0.1.
From what Ican see all the services are running.
Any thought would be helpful..
Thanks,
~g
Solved! Go to Solution.
04-26-2011 04:14 PM
DId you read the release notes? It has the steps outline regarding the Windows 2008 R2. As with any software, you always have to read the release notes to find out what's supported and what's not. I've included the links to the release notes in the previous posts.
Installing CiscoWorks LMS 4.0.x Using Windows 2008 R2 Patch
To install the LMS 4.0.x using Windows 2008 R2 patch on Windows 2008 R2 servers for the first time (fresh installation of LMS 4.0.x):
Step 2 Download the patch for Windows 2008 Server Standard and Enterprise Editions Release 2 to your system.
Step 3 Go to the directory where you have downloaded the patch and double-click CiscoWorks_LMS_4.0.x_WIN2K8_R2.exe.
•If LMS 4.0.x is not installed on R2 server already, a dialog box appears prompting you to select the location of LMS 4.0.x installable.
Select LMS 4.0.x installable from the local hard drive where you have stored the software images, to proceed with a new installation of LMS 4.0.x along with R2 patch.
If you have selected unsupported Windows installable, the following message appears:
Unable to extract 4.0.x application
If you have selected Windows installable that is corrupted, the following message appears:
Unable to launch 4.0.x application.
•If LMS 4.0.x is installed on R2 server already, the following confirmation message appears:
Click Yes to reinstall LMS 4.0.x along with the Windows 2008 R2 patch. Click No to install the Windows 2008 R2 patch alone.
Either:
–Click Yes to reinstall LMS 4.0.x along with the Windows 2008 R2 patch.
A dialog box appears prompting you to select the location of LMS 4.0.x installable
Select LMS 4.0.x installable from the local hard drive where you have stored the software images, to proceed with re-installation of LMS 4.0.x along with R2 patch.
If you have selected unsupported Windows installable, the following message appears:
Unable to extract 4.0.x application
If you have selected Windows installable that is corrupted, the following message appears:
Unable to launch 4.0.x application
Or
–Click No to install the Windows 2008 R2 patch alone.
The confirmation message appears:
CiscoWorks daemons need to be stopped to proceed with the installation. Click Yes to stop the daemons. Click No to abort the installation.
The installation of the Windows 2008 R2 patch alone takes 15 minutes.
04-14-2011 04:32 PM
04-18-2011 12:53 AM
Hi ,
It seems like most service are down .. Please try the below steps :
shutdown dmgtd
Then remove ctmregistry* from NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/lib.
Then start dmgtd
Is LMS Integrated wih ACS ?
Please post the output of pdshow , if you still face the same issue...
also attached the md.properties and ctm_config.txt ( NMSROT\CSCOpx\MDC\tomcat\shared\lib)
Thanks--
Afroj
04-18-2011 09:35 AM
Thank Afroj appreciate your help..
First I do not have the filed called "ctmregistry*" see output of my "dir c*"..
C:\Program Files (x86)\CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\lib>dir c*
Volume in drive C is OS
Volume Serial Number is 6495-7983
Directory of C:\Program Files (x86)\CSCOpx\MDC\tomcat\webapps\rme\WEB-INF\lib
09/07/2010 05:20 PM 1,141,033 castor-0.9.5-xml.jar
09/07/2010 05:21 PM 8,567 clutil.jar
09/07/2010 05:22 PM 1,708 CMNorthbound.jar
02/28/2011 01:15 PM 1,650,792 cogs.jar
09/07/2010 05:21 PM 46,725 commons-codec-1.3.jar
09/07/2010 05:22 PM 575,389 commons-collections-3.2.1.jar
09/07/2010 05:22 PM 271,849 commons-configuration-1.5.jar
09/07/2010 05:21 PM 71,442 commons-discovery.jar
09/07/2010 05:21 PM 279,781 commons-httpclient-3.0.1.jar
09/07/2010 05:22 PM 261,809 commons-lang-2.4.jar
09/07/2010 05:21 PM 38,015 commons-logging.jar
09/07/2010 05:21 PM 16,141 cs-uii-security.jar
09/07/2010 05:21 PM 1,901,032 cstmJars.jar
09/07/2010 05:21 PM 315,992 ctm.jar
04/14/2011 01:26 PM 1,901 ctm_config.txt
09/07/2010 05:21 PM 133 ctm_static_registry.txt
09/07/2010 05:22 PM 13,978 cues_charts_taglib.jar
17 File(s) 6,596,287 bytes
0 Dir(s) 141,642,350,592 bytes free
Second no this is not an ACS server.
Third ouptut od PFshow after trying to restart the dmgtd.exe.
C:\Program Files (x86)\CSCOpx\bin>pdshow
Process= Tomcat
State = Program started - No mgt msgs received
Pid = 6404
RC = 0
Signo = 0
Start = 4/14/2011 2:59:16 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= TomcatMonitor
State = Running normally
Pid = 8376
RC = 0
Signo = 0
Start = 4/14/2011 2:59:21 PM
Stop = Not applicable
Core = Not applicable
Info = Tomcat Server up
Process= Apache
State = Program started - No mgt msgs received
Pid = 496
RC = 0
Signo = 0
Start = 4/14/2011 3:03:08 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= RMEDbEngine
State = Program started - No mgt msgs received
Pid = 11176
RC = 0
Signo = 0
Start = 4/14/2011 3:03:11 PM
Stop = Not applicable
Core = Not applicable
Info = Application started by administrator request.
Process= Proxy
State = Program started - No mgt msgs received
Pid = 1052
RC = 0
Signo = 0
Start = 4/14/2011 3:03:15 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= NameServer
State = Program started - No mgt msgs received
Pid = 1684
RC = 0
Signo = 0
Start = 4/14/2011 3:03:15 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= NameServiceMonitor
State = Running normally
Pid = 11332
RC = 0
Signo = 0
Start = 4/14/2011 3:03:19 PM
Stop = Not applicable
Core = Not applicable
Info = NameServer is fully up now !
Process= EDS
State = Running normally
Pid = 11532
RC = 0
Signo = 0
Start = 4/14/2011 3:03:23 PM
Stop = Not applicable
Core = Not applicable
Info = Initialization complete
Process= EDS-GCF
State = Running normally
Pid = 7272
RC = 0
Signo = 0
Start = 4/14/2011 3:04:44 PM
Stop = Not applicable
Core = Not applicable
Info = GCF Initialization complete at Thu Apr 14 15:05:38 PDT 2011
Process= LicenseServer
State = Program started - No mgt msgs received
Pid = 6188
RC = 0
Signo = 0
Start = 4/14/2011 3:04:44 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= FHPurgeTask
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= ESS
State = Program started - No mgt msgs received
Pid = 4860
RC = 0
Signo = 0
Start = 4/14/2011 3:04:45 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= EssMonitor
State = Running normally
Pid = 752
RC = 0
Signo = 0
Start = 4/14/2011 3:04:49 PM
Stop = Not applicable
Core = Not applicable
Info = ESS is fully up now !
Process= DCRServer
State = Failed to run
Pid = 0
RC = -3
Signo = 1073741821
Start = N/A
Stop = 4/14/2011 3:45:24 PM
Core = Not applicable
Info = Application failed or was registered incorrectly.
Process= CMFOGSServer
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 4/14/2011 3:09:54 PM
Stop = 4/14/2011 3:45:24 PM
Core = Not applicable
Info = Server started by admin request
Process= EssentialsDM
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= ConfigMgmtServer
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= ConfigUtilityService
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= ICServer
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= EnergyWise
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= PMCOGSServer
State = Program started - No mgt msgs received
Pid = 11392
RC = 0
Signo = 0
Start = 4/14/2011 3:09:54 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= IPMOGSServer
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 4/14/2011 3:09:54 PM
Stop = 4/14/2011 3:45:24 PM
Core = Not applicable
Info = Server started by admin request
Process= TISServer
State = Program started - No mgt msgs received
Pid = 11968
RC = 0
Signo = 0
Start = 4/14/2011 3:09:54 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= DFMOGSServer
State = Program started - No mgt msgs received
Pid = 7952
RC = 0
Signo = 0
Start = 4/14/2011 3:09:58 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= InventoryCollector
State = Running normally
Pid = 12132
RC = 0
Signo = 0
Start = 4/14/2011 3:10:02 PM
Stop = Not applicable
Core = Not applicable
Info = InventoryCollector is up and running
Process= Interactor
State = Program started - No mgt msgs received
Pid = 4664
RC = 0
Signo = 0
Start = 4/14/2011 3:10:06 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= InventoryCollector1
State = Program started - No mgt msgs received
Pid = 11764
RC = 0
Signo = 0
Start = 4/14/2011 3:10:06 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= Interactor1
State = Program started - No mgt msgs received
Pid = 11500
RC = 0
Signo = 0
Start = 4/14/2011 3:10:10 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= PTMServer
State = Program started - No mgt msgs received
Pid = 11256
RC = 0
Signo = 0
Start = 4/14/2011 3:10:10 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= UPMProcess
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= EventFramework
State = Program started - No mgt msgs received
Pid = 9000
RC = 0
Signo = 0
Start = 4/14/2011 3:10:10 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= jrm
State = Administrator has shut down this server
Pid = 0
RC = 1
Signo = 0
Start = 4/14/2011 3:37:03 PM
Stop = 4/14/2011 3:45:24 PM
Core = Not applicable
Info = Server started by admin request
Process= CTMJrmServer
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= ChangeAudit
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= SyslogAnalyzer
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= DataPurge
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= IPMProcess
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= TISDiscoveryJobCreate
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= PMServer
State = Running normally
Pid = 816
RC = 0
Signo = 0
Start = 4/14/2011 3:18:31 PM
Stop = Not applicable
Core = Not applicable
Info = PMServer is up and running
Process= SyslogCollector
State = Running normally
Pid = 15092
RC = 0
Signo = 0
Start = 4/14/2011 3:18:35 PM
Stop = Not applicable
Core = Not applicable
Info = SyslogCollector Started at Thu Apr 14 15:18:35 PDT 2011
Process= EPMServer
State = Program started - No mgt msgs received
Pid = 12648
RC = 0
Signo = 0
Start = 4/14/2011 3:18:35 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= FHServer
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 4/14/2011 3:18:39 PM
Stop = 4/14/2011 3:45:24 PM
Core = Not applicable
Info = Server started by admin request
Process= NOSServer
State = Program started - No mgt msgs received
Pid = 14948
RC = 0
Signo = 0
Start = 4/14/2011 3:18:39 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= diskWatcher
State = Running normally
Pid = 14656
RC = 0
Signo = 0
Start = 4/14/2011 3:18:39 PM
Stop = Not applicable
Core = Not applicable
Info = diskWatcher initialized OK.
Process= DFMMultiProcLogger
State = Program started - No mgt msgs received
Pid = 12168
RC = 0
Signo = 0
Start = 4/14/2011 3:18:39 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= DFMLogServer
State = Program started - No mgt msgs received
Pid = 8004
RC = 0
Signo = 0
Start = 4/14/2011 3:18:39 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= DFMCTMStartup
State = Administrator has shut down this server
Pid = 0
RC = 0
Signo = 0
Start = 4/14/2011 3:18:39 PM
Stop = 4/14/2011 3:45:24 PM
Core = Not applicable
Info = Server started by admin request
Process= DfmBroker
State = Failed to run
Pid = 0
RC = -1073741676
Signo = 148
Start = N/A
Stop = 4/14/2011 3:45:39 PM
Core = Not applicable
Info = Application failed or was registered incorrectly.
Process= DfmServer
State = Running normally
Pid = 15828
RC = 0
Signo = 0
Start = 4/14/2011 3:18:43 PM
Stop = Not applicable
Core = Not applicable
Info = DfmServer initialized OK.
Process= DfmServer1
State = Running normally
Pid = 15836
RC = 0
Signo = 0
Start = 4/14/2011 3:18:43 PM
Stop = Not applicable
Core = Not applicable
Info = DfmServer1 initialized OK.
Process= DCRDevicePoll
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= CSRegistryServer
State = Running normally
Pid = 15856
RC = 0
Signo = 0
Start = 4/14/2011 3:18:43 PM
Stop = Not applicable
Core = Not applicable
Info = CSRegistryServer is running in other process
Process= CSDiscovery
State = Never started
Pid = 0
RC = 0
Signo = 0
Start = N/A
Stop = Not applicable
Core = Not applicable
Info = Not applicable,
Process= AdapterServer1
State = Program started - No mgt msgs received
Pid = 15868
RC = 0
Signo = 0
Start = 4/14/2011 3:18:43 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
Process= AdapterServer
State = Program started - No mgt msgs received
Pid = 15888
RC = 0
Signo = 0
Start = 4/14/2011 3:18:43 PM
Stop = Not applicable
Core = Not applicable
Info = Server started by admin request
3. I've attached the cm_config.txt but I have no md.properties file.
04-18-2011 09:54 AM
Hi ,
Please check the md.properties in below location :
NMSROOT\CSCOpx\lib\classpath
Also send me the Regdaemon.xml (location :NMSROOT\CSCOpx\MDC\etc )
Thanks--
Afroj
04-18-2011 10:11 AM
04-18-2011 11:39 AM
Hi ,
It seems like something went wrong during the Upgarde , Please send me the Installation.log ( Latest during the upgarde )
Thanks--
Afroj
04-18-2011 01:21 PM
Where would those particular log files be located?
thx,
~g
04-18-2011 11:59 PM
Hi ,
This should be under your Installation Directory , look under c:\ drive
Thanks--
Afroj
04-20-2011 12:56 PM
04-21-2011 12:34 AM
Hi ,
These are not the cisco works installation logs..
Please send me the cisco works installation logs..
Thanks-
Afroj
04-21-2011 08:58 AM
04-21-2011 01:20 PM
Hi ,
It seems you are trying to Installed a previuos version of Campus Manager over the new one . see the below Error..
ERROR: Cannot install Campus Manager(CM).You are trying to install an earlier CM Version (5.2.1) over a later version (6.0.1).
--If you have a good Back up . please try to Restore the backup and see how it works !!!
Thanks--
Afroj
04-21-2011 05:49 PM
Afroj -- so here what I have done.. I decided since this was a brand new installation thaer ewas no harm in starting from scratch. So I deleted all files and registry entries or as any as I could find. I re-installed and got no errors with the installation. I ONLY installed LMS 4.0 and it's upgrade 4.0.1. All seem to install without error. I have to message at my console this time:
"JRM server is down or inaccessible for this user" and "DCR Server is down or inaccessible"
I am attaching the new install log and otehr files you requested earlier.
04-21-2011 05:50 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide