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Beginner

LMS 3.1 RME 4.2.0 RICS0001: Internal Error,unable to process the collecte

I recently upgraded all of my AP's to a newer version of IOS. Two of them are now failing on Inventory collection. They both get this same error. I am attaching the IC_Server.log file. The IP addresses of the two that are failing are 10.34.3.10 and 10.14.16.70. They worked before I upgraded the IOS. If you look at the log, they are at the very bottom.

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Hall of Fame Cisco Employee

Re: LMS 3.1 RME 4.2.0 RICS0001: Internal Error,unable to process

You will need to enable ICServer debugging under RME > Admin > System Preferences > Application Loglevel Settings, then re-run the inventory collection, and post the new IC_Server.log.

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Collaborator

Re: LMS 3.1 RME 4.2.0 RICS0001: Internal Error,unable to process

Was there any resolution to this? I'm seeing the same issue with both firewalls and routers, even though CSCsm97530 or CSCso54489 is supposed to have been fixed in RME 4.2.

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Hall of Fame Cisco Employee

Re: LMS 3.1 RME 4.2.0 RICS0001: Internal Error,unable to process

I have fixed all known inventory collection problems in RME 4.2. There was one new problem that came up, but I've since fixed that as well. If you're still seeing a problem, start a new thread with the IC_Server.log.

Beginner

Re: LMS 3.1 RME 4.2.0 RICS0001: Internal Error,unable to process

I finally got these two AP's to show up properly. I had deleted and re-added them before, but I just did it again and they now show up properly with the correct information.

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