LMS 3.2.1: after upgrade to LMS321 : blank page after authentication

ebezombes · ‎03-14-2013

Hi,

Customer has LMS 3.2.1 on win 2003 sp2.

After upgrating LMS 3.2 to 3.2.1, customer has a blank page after authentication.

Here you can find the link:

https://server_lms/CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=%2Fcwportal%2Fc%2Fportal%2Flogin&context=/cwhp&port=443

We have see bug CSCtb17186, we have verify registry value which are ok.

Help, it is critical,

Elisabeth

Vinod Arya · ‎03-14-2013

Share Stdout and stderr.log from NMSROOT/MDC/tomcat/logs.

Also, try the workaround for # CSCte29226 as well.

-Thanks

-Thanks Vinod **Rating Encourages contributors, and its really free. **

ebezombes · ‎03-14-2013

Hi,

Thanks for your response,

For security reason I can't send you file.

I can see this error in :

[Wed Mar 13 21:02:18 CET 2013]loginpanel.jsp::service. Defaults to cwhp as 'URL' not found.

[Wed Mar 13 21:02:18 CET 2013]login::service. Checking for valid request.

[Wed Mar 13 21:02:18 CET 2013]*****************************************************

[Wed Mar 13 21:02:18 CET 2013]****** CsAuthServlet initialize: Wed Mar 13 21:02:18 CET 2013**

[Wed Mar 13 21:02:18 CET 2013]CsAuthServlet: Loading property file 'D:\CSCOpx\lib\classpath\md.properties'

[Wed Mar 13 21:02:18 CET 2013]CsAuthServlet: rootDir = 'D:/CSCOpx'

[Wed Mar 13 21:02:18 CET 2013]CsAuthServlet: Using AuthFile D:/CSCOpx\lib\classpath\com\cisco\nm\cmf\servlet\cwpass

[Wed Mar 13 21:02:18 CET 2013]CsAuthServlet: Loading property file 'D:\CSCOpx\lib\classpath\ss.properties'

[Wed Mar 13 21:02:18 CET 2013]CsAuthServlet: enable IP address checking

[Wed Mar 13 21:02:18 CET 2013]login::service. Checking for SSO configuration

[Wed Mar 13 21:02:18 CET 2013]SSOUtil::{static} Updating SSL port in SSO Properties

[Wed Mar 13 21:02:18 CET 2013]SSOUtil::{static} debug = false

[Wed Mar 13 21:02:18 CET 2013]SSOUtil::{static} login mode = 3

[Wed Mar 13 21:02:18 CET 2013]SSOUtil::{static} ASName = X.X.X.X

[Wed Mar 13 21:02:18 CET 2013]SSOUtil::{static} ASPort = 443

[Wed Mar 13 21:02:18 CET 2013]No login module switch. Default: CiscoWorks Local

Loading module: com.cisco.nm.cmf.security.jaas.module.CsLoginModule

[Wed Mar 13 21:02:25 CET 2013]CsAuthServlet.loginUser: Redirecting to

https://X.X.X.X:443/CSCOnm/servlet/com.cisco.nm.cmf.servlet.CsAuthServlet?cmd=loginSuccess&id=E2B64EA9935CEA2BAF8392AE77B7628E&page=CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=/cwportal/c/portal/login&context=/cwhp&port=...

[Wed Mar 13 21:02:26 CET 2013]CsAuthServlet.loginSuccess: Page to redirection is CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=%2Fcwportal%2Fc%2Fportal%2Flogin&context=/cwhp&port=443

Log4j initialized = false

Inside initializeLog4j

Log4j initialized = true

[Wed Mar 13 21:02:26 CET 2013]CsAuthServlet.loginSuccess: Redirecting to page

https://X.X.X.X:443/CSCOnm/servlet/com.cisco.core.mice.main?command=initializeAndValidate&url=%2Fcwportal%2Fc%2Fportal%2Flogin&context=/cwhp&port=443

RM isValidReq decodedAddr is : X.X.X.X

RM isValidReq remoteAddr is : X.X.X.X

[Wed Mar 13 21:02:26 CET 2013] Error in handleCoreBaseRegistration within CMFExternal Servlet : java.lang.ArrayIndexOutOfBoundsException: 0 >= 0

[Wed Mar 13 21:02:26 CET 2013] 0 >= 0

java.lang.ArrayIndexOutOfBoundsException: 0 >= 0

at java.util.Vector.elementAt(Vector.java:427)

at com.cisco.core.mice.util.CMFExternal.handleCoreBaseRegistration(CMFExternal.java:694)

at com.cisco.core.mice.util.CMFExternal.receiveInitialCMFSessionData(CMFExternal.java:626)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at com.cisco.core.mice.CoreReflectionServlet.dispatch(CoreReflectionServlet.java:318)

at com.cisco.core.mice.CoreReflectionServlet.doGetOrPost(CoreReflectionServlet.java:163)

at com.cisco.core.mice.CoreBaseServlet.doGetOrPost(CoreBaseServlet.java:108)

at com.cisco.core.mice.CoreReflectionServlet.doGet(CoreReflectionServlet.java:75)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:627)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:659)

at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:457)

at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:395)

at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:311)

at com.cisco.core.mice.RequestManager.initializeCMFSessionData(RequestManager.java:361)

at com.cisco.core.mice.RequestManager.initializeAndValidate(RequestManager.java:215)