Re: LMS 3.2 (3750+Nexus7000+VSS) Device Compatibility patch ?

Stephane LACHAPELLE · ‎02-04-2011

Hi all,

I'm trying to get a feedback from Cisco about a device compatibility patch for CiscoWorks LMS 3.2.

I need to integrate new devices in LMS 3.2 :

- 3750X

- Nexus 7000

- VSS (6500 chassis).

Are you able to tell me where I can find this kind of patch ?

I'm not able to find anything else than CiscoView patch, but I need the complete hardware compatibility in CiscoWorks.

Thank you.

Regards,

St.

Joe Clarke · ‎02-05-2011

You may not need any patches to support these devices. At least VSS support is already built-in to LMS 3.2 for Campus Manager, RME, and DFM. However, to confirm you have the full set of device support, go to Common Services > Software Center > Device Updates. Check the boxes next to Common Services, RME, Campus Manager, DFM, and CiscoView. Download and install all available updates, and you should have full device support.

Stephane LACHAPELLE · ‎02-15-2011

Hi Joseph,

Thank you for your update.

But, my LMS 3.2 is not patched. All the packages version are out of date, from 06 Oct 2009.

When I go to Common Services > Software Center > Device Updates, for example with RME, I have RME 4.3.0 and not 4.3.1 !

When I check it, the DOWNLOAD UPDATE button stay GREY and I cannot click on it to download software.

Is it a Bug or have I done something wrong ? Could you tell me how to solve this, because I need to patch every packages : CiscoView, RME, CM, DFM...

(Edit : No problem, I just forget to use admin account instead)

But When I try to do the update, I have an error in the log psu.log :

[ Tue Feb 15 14:10:20 CET 2011 ] INFO   [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Tue Feb 15 14:10:37 CET 2011 ] INFO   [DevUpdate : performAdd] : Validated Cisco.com credentials..
[ Tue Feb 15 14:10:38 CET 2011 ] WARN   [DownloadManager : queryAllPkgs] : Error setting permissions for readme subdirectories.
[ Tue Feb 15 14:10:39 CET 2011 ] INFO   [CcoDownloadAdapter : getXmlFileList] : Connected to Cisco.com...
[ Tue Feb 15 14:10:39 CET 2011 ] WARN   [XmlManager : getPsuPackages] : No packages available
[ Tue Feb 15 14:10:39 CET 2011 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : No packages found for the searchStr &SEARCH=lmsportal||1.2.0||Device%20Pa
ckage|||&FORMAT=XML
[ Tue Feb 15 14:10:39 CET 2011 ] WARN   [RemoteRepSync : getAllPackagesFor] : No packages available for product : lmsportal
[ Tue Feb 15 14:10:41 CET 2011 ] INFO   [CcoDownloadAdapter : getXmlFileList] : Connected to Cisco.com...
[ Tue Feb 15 14:10:41 CET 2011 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: failed: com.cisco
.nm.xms.vds.VDSException: failed to connect to Cisco.com::Moved Temporarily
[ Tue Feb 15 14:10:42 CET 2011 ] ERROR [ViewRemoteAndInstalledPkg : getRemoteAndInstalledPkg] : VDSException while downloading headers from Cisco.com
com.cisco.nm.xms.vds.VDSException: failed: com.cisco.nm.xms.vds.VDSException: failed to connect to Cisco.com::Moved Temporarily
        at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.downloadPsuHeadersAsXml(RemoteRepSync.java:507)
        at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.getAllPackagesFor(RemoteRepSync.java:732)
        at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1122)
        at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:169)
        at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1032)
        at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)
        at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
        at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
        at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)

Joe Clarke · ‎02-16-2011

This is a known problem with Cisco.com. We're working to resolve it. In the meantime, you can download RME updates directly from http://www.cisco.com/cisco/software/type.html?mdfid=282635175&flowid=5145 . The RME 4.3.1 patch for Windows can be downloaded from http://www.cisco.com/cisco/software/release.html?mdfid=282635175&flowid=5145&softwareid=280775120&os=Windows&release=4.3.1&relind=AVAILABLE&rellifecycle=&reltype=latest .

Stephane LACHAPELLE · ‎02-16-2011

Hi Joseph,

Thank you for your answer.

So, there is any way to solve this temporary ? I need to download each patch, each module software and install them manually.

This is what I done yersteday, I downloaded the RME 4.3.1 Software for Solaris (ZIP file) and installed it manually, but without any patch.

Joe Clarke · ‎02-16-2011

For right now, manually downloading each package is required. We're working quickly to get this resolved on Cisco.com.