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LMS 3.2 - CM 5.2.1 - UT Acquisition failed + Processes Down Strangely

Hi,

I just updated everything I could in LMS CiscoWorks 3.2.

Software updates are all done.

Device updates aswell.

When I'm trying to do an UT acquisition, I recieve a strange message : Failed to start acquisition: Initial Data Collection is not done yet, please try  again later.

I'm bored of this. I tried everything but nothing seems to work.

Here are some screenshot of my LMS Server :

The versions :

version.png

The error message I recieve :

campus-ut-acquisitionfailed.png

I tried to go to Server > Admin > Processes and try to START EVERY PROCESSES.

After 4-5 minutes, some of them are going down as you can see here :

processes-transientterminated.png

processes-adminshutdown.png

The UT.log file contains this :

C:/CSCOpx/log/UT.log
messages will remian logged to file: C:/CSCOpx/log\ut.log
2011/03/31 16:17:42 main MESSAGE ProcessInitializer: Properties will be read from C:\CSCOpx\campus\etc\cwsi\ut.properties
2011/03/31 16:17:45 main MESSAGE DBConnection: Created new Database connection [hashCode = 17007273]
UTM is shutting down
2011/03/31 16:17:47 main MESSAGE DBConnection: Closed Database connection [hashCode = 17007273]
2011/03/31 16:17:47 SnmpSocketManager: Shutting down all SNMP sockets.

Io error while closing SnmpSocket : Cannot assign requested address: Datagram send failed

How should I do to re-activate these processes and to allow User Tracking working again ?

Thank you.

Regards,

Stephane.

19 REPLIES 19
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Hall of Fame Cisco Employee

People can see DCR problems if DHCP is enabled on the server in any way shape or form.  The best thing you can do is disable the DHCP Client service, then reboot.  Make sure you do not have any IPv4 link local addresses configured after that (i.e. 169.254.0.0/16).  If you do, disable those interfaces.

You may also be seeing CSCtd07131 if this is a multi-CPU Windows server.  If so, upgrade to LMS 3.2 SP1.

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if you  have waited long enough after restarting dmgtd and the problem with the Device Selector in RME is still present, then post a new output of "pdshow" and
    NMSROOT\log\RMEDeviceSelector.log

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Every problem has been solved with the certificate regeneration.

Thank you all for your efforts ! Many thanks !

Stephane.

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Hi Joe,

perhaps your post was for mklemovitch?

on this issue  https://supportforums.cisco.com/thread/2082682?tstart=0 ?

he is using LMS 4.0.1 - is the issue still present?

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Stephane,

fine that it is working again and that I could help :-)

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