02-21-2012 01:06 AM
Hello,
After I upgrading all device packages, inventory collection failure to complete.
All devices stuck on pending state and at the end of the job all devices are under not attempted and job result description ses " Timed out. Make shure that ICServer is running".
I made sure that ICServer is running.
LMS runs on windows 2008 R2 server
Kan someone help me in this mattar...
Solved! Go to Solution.
02-21-2012 12:20 PM
02-21-2012 12:20 PM
Run a "pdshow -brief". Post result here.
Cheers,
Michel
02-22-2012 04:56 AM
Process State Pid
******* ***** ***
UPMDbEngine Program started - No mgt msgs received 1304
UPMDbMonitor Running normally 2360
Tomcat Program started - No mgt msgs received 1532
TomcatMonitor Running normally 2468
Apache Program started - No mgt msgs received 1340
RMEDbEngine Program started - No mgt msgs received 1468
Proxy Program started - No mgt msgs received 4824
NameServer Program started - No mgt msgs received 4832
NameServiceMonitor Running normally 4904
EDS Running normally 4948
LicenseServer Program started - No mgt msgs received 852
IpmDbEngine Program started - No mgt msgs received 1904
INVDbEngine Program started - No mgt msgs received 2348
FHPurgeTask Transient terminated 0
FHDbEngine Program started - No mgt msgs received 5136
ESS Program started - No mgt msgs received 5188
EssMonitor Running normally 5292
EventFramework Program started - No mgt msgs received 5760
PMServer Running normally 5768
SyslogCollector Running normally 6132
EPMDbEngine Program started - No mgt msgs received 6140
EPMServer Running normally 5664
FHServer Running normally 5880
diskWatcher Running normally 5876
DFMMultiProcLogger Program started - No mgt msgs received 5932
DFMLogServer Program started - No mgt msgs received 5948
DFMCTMStartup Program started - No mgt msgs received 5704
DfmBroker Program started - No mgt msgs received 6012
DfmServer Running normally 6640
DfmServer1 Running normally 6652
DCRDevicePoll Transient terminated 0
CSSCPServer Program started - No mgt msgs received 6660
CSRegistryServer Running normally 6668
CSDiscovery Transient terminated 0
CmfDbEngine Program started - No mgt msgs received 6680
CmfDbMonitor Running normally 7108
DCRServer Running normally 6308
CMFOGSServer Program started - No mgt msgs received 7672
EssentialsDM Running normally 2308
ConfigMgmtServer Running normally 8124
ConfigUtilityService Running normally 2596
ICServer Running normally 17800
EnergyWise Administrator has shut down this server 0
PMCOGSServer Program started - No mgt msgs received 8260
IPMOGSServer Program started - No mgt msgs received 8268
TISServer Program started - No mgt msgs received 8276
DFMOGSServer Program started - No mgt msgs received 8708
InventoryCollector Running normally 9024
Interactor Program started - No mgt msgs received 8780
InventoryCollector1 Program started - No mgt msgs received 8580
Interactor1 Program started - No mgt msgs received 9040
NOSServer Running normally 7924
PTMServer Running normally 7932
UPMProcess Running normally 7788
EDS-GCF Running normally 9212
jrm Running normally 9204
CTMJrmServer Running normally 7776
ChangeAudit Program started - No mgt msgs received 5264
SyslogAnalyzer Running normally 10416
DataPurge Administrator has shut down this server 0
IPMProcess Program started - No mgt msgs received 11212
ANIDbEngine Program started - No mgt msgs received 1076
ANIServer Running with busy flag set 11592
UTMajorAcquisition Transient terminated 0
MACUHIC Running normally 11876
UTLITE Running normally 11884
UTManager Running normally 11892
VNMServer Program started - No mgt msgs received 11900
WlseUHIC Running normally 11912
AdapterServer1 Program started - No mgt msgs received 11920
AdapterServer Program started - No mgt msgs received 11928
Process State Pid
******* ***** ***
UPMDbEngine Program started - No mgt msgs received 1304
UPMDbMonitor Running normally 2360
Tomcat Program started - No mgt msgs received 1532
TomcatMonitor Running normally 2468
Apache Program started - No mgt msgs received 1340
RMEDbEngine Program started - No mgt msgs received 1468
Proxy Program started - No mgt msgs received 4824
NameServer Program started - No mgt msgs received 4832
NameServiceMonitor Running normally 4904
EDS Running normally 4948
LicenseServer Program started - No mgt msgs received 852
IpmDbEngine Program started - No mgt msgs received 1904
INVDbEngine Program started - No mgt msgs received 2348
FHPurgeTask Transient terminated 0
FHDbEngine Program started - No mgt msgs received 5136
ESS Program started - No mgt msgs received 5188
EssMonitor Running normally 5292
EventFramework Program started - No mgt msgs received 5760
PMServer Running normally 5768
SyslogCollector Running normally 6132
EPMDbEngine Program started - No mgt msgs received 6140
EPMServer Running normally 5664
FHServer Running normally 5880
diskWatcher Running normally 5876
DFMMultiProcLogger Program started - No mgt msgs received 5932
DFMLogServer Program started - No mgt msgs received 5948
DFMCTMStartup Program started - No mgt msgs received 5704
DfmBroker Program started - No mgt msgs received 6012
DfmServer Running normally 6640
DfmServer1 Running normally 6652
DCRDevicePoll Transient terminated 0
CSSCPServer Program started - No mgt msgs received 6660
CSRegistryServer Running normally 6668
CSDiscovery Transient terminated 0
CmfDbEngine Program started - No mgt msgs received 6680
CmfDbMonitor Running normally 7108
DCRServer Running normally 6308
CMFOGSServer Program started - No mgt msgs received 7672
EssentialsDM Running normally 2308
ConfigMgmtServer Running normally 8124
ConfigUtilityService Running normally 2596
ICServer Running normally 17800
EnergyWise Administrator has shut down this server 0
PMCOGSServer Program started - No mgt msgs received 8260
IPMOGSServer Program started - No mgt msgs received 8268
TISServer Program started - No mgt msgs received 8276
DFMOGSServer Program started - No mgt msgs received 8708
InventoryCollector Running normally 9024
Interactor Program started - No mgt msgs received 8780
InventoryCollector1 Program started - No mgt msgs received 8580
Interactor1 Program started - No mgt msgs received 9040
NOSServer Running normally 7924
PTMServer Running normally 7932
UPMProcess Running normally 7788
EDS-GCF Running normally 9212
jrm Running normally 9204
CTMJrmServer Running normally 7776
ChangeAudit Program started - No mgt msgs received 5264
SyslogAnalyzer Running normally 10416
DataPurge Administrator has shut down this server 0
IPMProcess Program started - No mgt msgs received 11212
ANIDbEngine Program started - No mgt msgs received 1076
ANIServer Running with busy flag set 11592
UTMajorAcquisition Transient terminated 0
MACUHIC Running normally 11876
UTLITE Running normally 11884
UTManager Running normally 11892
VNMServer Program started - No mgt msgs received 11900
WlseUHIC Running normally 11912
AdapterServer1 Program started - No mgt msgs received 11920
AdapterServer Program started - No mgt msgs received 11928
02-22-2012 10:03 AM
OK, so all required processes are running.
Next thing is to run an inventory collection for a single device to see if a type of devices or perhaps a single device is blocking.
Goto Inventory -> Jobs Browser -> Inventory Collection and create a job for a single device.
If that works try the same for different device groups
Cheers,
Michel
02-22-2012 11:47 PM
I had tried this, I creat a different inventory jobs for different devices, but the problem still exist...
02-23-2012 12:16 AM
All failed? Or just some devices?
it may help if you remove and reinstall the package for the failing device.
Cheers,
Michel
02-23-2012 12:51 AM
All fails...
What difference it make if package update is executed or completed successfully in the evet log status feild...
02-23-2012 01:25 AM
I assume you have already restarted the server? I usually stop LMS with a "net stop crmdmgtd" and then reboot the server.
The logs indicate the actual inventory collection is talking to the devices but it ends in a timeout....
I think the best thing to try is to restore a backup from before you did the device update.
Alternatively you can do a dbrestoreorig.pl on the RME database but then you would loose all configuration history.
Try a restore of the backup first.
Cheers,
Michel
02-23-2012 02:04 AM
Ok, I will do the restore of the backup first...
In my backup setting I had set at just three backup generation to be saved " kind of dumy ".
But I had an old one like when I installed LMS and I am not sure by that time If I had done all my the setting...
My question is, is there a chance at I will lose my setting ? if I do restorbackup ?
02-23-2012 02:41 AM
Yes, the settings not yet there when you did the backup will be lost.
Cheers,
Michel
05-07-2012 11:14 PM
Hello Michel;
Sorry for the long discontinuing with our discussion...I was sick and I hade to stay a bit away from work...
I had done a backup to LMS 4.0.1 database but it didn't do much...Then I desided to go up to LMS 4.2...so I installed LMS 4.2 and since then it works without any notes problem...but still I had not yet upgrade any device package...
Thanks for supporting...
Alina
Message was edited by: ALINA ANDIRAOS
Message was edited by: ALINA ANDIRAOS
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