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LMS 4.0.1 Inventory Collection failure

ALINA ANDIRAOS
Level 1
Level 1

Hello,

After I upgrading all device packages, inventory collection failure to complete.

All devices stuck on pending state and at the end of the job all devices are under not attempted and job result description ses " Timed out. Make shure that ICServer is running".

I made sure that ICServer is running.

LMS runs on windows 2008 R2 server

Kan someone help me in this mattar...

1 Accepted Solution

Accepted Solutions

Michel Hegeraat
Level 7
Level 7

Run a "pdshow -brief". Post result here.

Cheers,

Michel

View solution in original post

10 Replies 10

Michel Hegeraat
Level 7
Level 7

Run a "pdshow -brief". Post result here.

Cheers,

Michel

ALINA ANDIRAOS
Level 1
Level 1

Process               State                                     Pid

*******               *****                                     ***

UPMDbEngine           Program started - No mgt msgs received    1304

UPMDbMonitor          Running normally                          2360

Tomcat                Program started - No mgt msgs received    1532

TomcatMonitor         Running normally                          2468

Apache                Program started - No mgt msgs received    1340

RMEDbEngine           Program started - No mgt msgs received    1468

Proxy                 Program started - No mgt msgs received    4824

NameServer            Program started - No mgt msgs received    4832

NameServiceMonitor    Running normally                          4904

EDS                   Running normally                          4948

LicenseServer         Program started - No mgt msgs received    852

IpmDbEngine           Program started - No mgt msgs received    1904

INVDbEngine           Program started - No mgt msgs received    2348

FHPurgeTask           Transient terminated                      0

FHDbEngine            Program started - No mgt msgs received    5136

ESS                   Program started - No mgt msgs received    5188

EssMonitor            Running normally                          5292

EventFramework        Program started - No mgt msgs received    5760

PMServer              Running normally                          5768

SyslogCollector       Running normally                          6132

EPMDbEngine           Program started - No mgt msgs received    6140

EPMServer             Running normally                          5664

FHServer              Running normally                          5880

diskWatcher           Running normally                          5876

DFMMultiProcLogger    Program started - No mgt msgs received    5932

DFMLogServer          Program started - No mgt msgs received    5948

DFMCTMStartup         Program started - No mgt msgs received    5704

DfmBroker             Program started - No mgt msgs received    6012

DfmServer             Running normally                          6640

DfmServer1            Running normally                          6652

DCRDevicePoll         Transient terminated                      0

CSSCPServer           Program started - No mgt msgs received    6660

CSRegistryServer      Running normally                          6668

CSDiscovery           Transient terminated                      0

CmfDbEngine           Program started - No mgt msgs received    6680

CmfDbMonitor          Running normally                          7108

DCRServer             Running normally                          6308

CMFOGSServer          Program started - No mgt msgs received    7672

EssentialsDM          Running normally                          2308

ConfigMgmtServer      Running normally                          8124

ConfigUtilityService  Running normally                          2596

ICServer              Running normally                          17800

EnergyWise            Administrator has shut down this server   0

PMCOGSServer          Program started - No mgt msgs received    8260

IPMOGSServer          Program started - No mgt msgs received    8268

TISServer             Program started - No mgt msgs received    8276

DFMOGSServer          Program started - No mgt msgs received    8708

InventoryCollector    Running normally                          9024

Interactor            Program started - No mgt msgs received    8780

InventoryCollector1   Program started - No mgt msgs received    8580

Interactor1           Program started - No mgt msgs received    9040

NOSServer             Running normally                          7924

PTMServer             Running normally                          7932

UPMProcess            Running normally                          7788

EDS-GCF               Running normally                          9212

jrm                   Running normally                          9204

CTMJrmServer          Running normally                          7776

ChangeAudit           Program started - No mgt msgs received    5264

SyslogAnalyzer        Running normally                          10416

DataPurge             Administrator has shut down this server   0

IPMProcess            Program started - No mgt msgs received    11212

ANIDbEngine           Program started - No mgt msgs received    1076

ANIServer             Running with busy flag set                11592

UTMajorAcquisition    Transient terminated                      0

MACUHIC               Running normally                          11876

UTLITE                Running normally                          11884

UTManager             Running normally                          11892

VNMServer             Program started - No mgt msgs received    11900

WlseUHIC              Running normally                          11912

AdapterServer1        Program started - No mgt msgs received    11920

AdapterServer         Program started - No mgt msgs received    11928

Process               State                                     Pid

*******               *****                                     ***

UPMDbEngine           Program started - No mgt msgs received    1304

UPMDbMonitor          Running normally                          2360

Tomcat                Program started - No mgt msgs received    1532

TomcatMonitor         Running normally                          2468

Apache                Program started - No mgt msgs received    1340

RMEDbEngine           Program started - No mgt msgs received    1468

Proxy                 Program started - No mgt msgs received    4824

NameServer            Program started - No mgt msgs received    4832

NameServiceMonitor    Running normally                          4904

EDS                   Running normally                          4948

LicenseServer         Program started - No mgt msgs received    852

IpmDbEngine           Program started - No mgt msgs received    1904

INVDbEngine           Program started - No mgt msgs received    2348

FHPurgeTask           Transient terminated                      0

FHDbEngine            Program started - No mgt msgs received    5136

ESS                   Program started - No mgt msgs received    5188

EssMonitor            Running normally                          5292

EventFramework        Program started - No mgt msgs received    5760

PMServer              Running normally                          5768

SyslogCollector       Running normally                          6132

EPMDbEngine           Program started - No mgt msgs received    6140

EPMServer             Running normally                          5664

FHServer              Running normally                          5880

diskWatcher           Running normally                          5876

DFMMultiProcLogger    Program started - No mgt msgs received    5932

DFMLogServer          Program started - No mgt msgs received    5948

DFMCTMStartup         Program started - No mgt msgs received    5704

DfmBroker             Program started - No mgt msgs received    6012

DfmServer             Running normally                          6640

DfmServer1            Running normally                          6652

DCRDevicePoll         Transient terminated                      0

CSSCPServer           Program started - No mgt msgs received    6660

CSRegistryServer      Running normally                          6668

CSDiscovery           Transient terminated                      0

CmfDbEngine           Program started - No mgt msgs received    6680

CmfDbMonitor          Running normally                          7108

DCRServer             Running normally                          6308

CMFOGSServer          Program started - No mgt msgs received    7672

EssentialsDM          Running normally                          2308

ConfigMgmtServer      Running normally                          8124

ConfigUtilityService  Running normally                          2596

ICServer              Running normally                          17800

EnergyWise            Administrator has shut down this server   0

PMCOGSServer          Program started - No mgt msgs received    8260

IPMOGSServer          Program started - No mgt msgs received    8268

TISServer             Program started - No mgt msgs received    8276

DFMOGSServer          Program started - No mgt msgs received    8708

InventoryCollector    Running normally                          9024

Interactor            Program started - No mgt msgs received    8780

InventoryCollector1   Program started - No mgt msgs received    8580

Interactor1           Program started - No mgt msgs received    9040

NOSServer             Running normally                          7924

PTMServer             Running normally                          7932

UPMProcess            Running normally                          7788

EDS-GCF               Running normally                          9212

jrm                   Running normally                          9204

CTMJrmServer          Running normally                          7776

ChangeAudit           Program started - No mgt msgs received    5264

SyslogAnalyzer        Running normally                          10416

DataPurge             Administrator has shut down this server   0

IPMProcess            Program started - No mgt msgs received    11212

ANIDbEngine           Program started - No mgt msgs received    1076

ANIServer             Running with busy flag set                11592

UTMajorAcquisition    Transient terminated                      0

MACUHIC               Running normally                          11876

UTLITE                Running normally                          11884

UTManager             Running normally                          11892

VNMServer             Program started - No mgt msgs received    11900

WlseUHIC              Running normally                          11912

AdapterServer1        Program started - No mgt msgs received    11920

AdapterServer         Program started - No mgt msgs received    11928

OK, so all required processes are running.

Next thing is to run an inventory collection for a single device to see if a type of devices or perhaps a single device is blocking.

Goto Inventory -> Jobs Browser  -> Inventory Collection  and create a job for a single device.

If that works try the same for different device groups

Cheers,

Michel

I had tried this, I creat a different inventory jobs for different devices, but the problem still exist...

All failed? Or just some devices?

it may help if you remove and reinstall the package for the failing device.

Cheers,

Michel

All fails...

What difference it make if package update is executed or completed successfully in the evet log status feild...

I assume you have already restarted the server? I usually stop LMS with a "net stop crmdmgtd" and then reboot the server.

The logs indicate the actual inventory collection is talking to the devices but it ends in a timeout....

I think the best thing to try is to restore a backup from before you did the device update.

Alternatively you can do a dbrestoreorig.pl on the RME database but then you would loose all configuration history.

Try a restore of the backup first.

Cheers,

Michel

Ok, I will do the restore of the backup first...

In my backup setting I had set at just three backup generation to be saved " kind of dumy ".

But I had an old one like when I installed LMS and I am not sure by that time If I had done all my the setting...

My question is, is there a chance at I will lose my setting ? if I do restorbackup ?

Yes, the settings not yet there when you did the backup will be lost.

Cheers,

Michel

Hello Michel;

Sorry for the long discontinuing with our discussion...I was sick and I hade to stay a bit away from work...

I had done a backup to LMS 4.0.1 database but it didn't do much...Then I desided to go up to LMS 4.2...so I installed LMS 4.2 and since then it works without any notes problem...but still I had not yet upgrade any device package...

Thanks for supporting...

Alina

Message was edited by: ALINA ANDIRAOS

Message was edited by: ALINA ANDIRAOS

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