LMS 4.0 - No devices in my groups

[dominoforever]

Hello,

I have Cisco LMS 4.0, I have a few tasks which are scheduler every friday and they failed last week. This morning I would like to restart them but I cannon see the devices in my Groups.

Under Inventory -> Manage Device State -> User Definied Groups -> I can see my groups but they are empty!

I restarted the server and crmdmgtd service but it's not better.

Could you please help me?

Thanks.

[dominoforever]

Nobody has any idea?

[Vinod Arya]

Post the screenshot of the places you cannot see the devices. Also a pdshow from the server will be helpful to see which processes are not running and are responsible for this issue.

-Thanks

[dominoforever]

See the screenshots attached and the result of pdshow command.

[Vinod Arya]

Processes seems fine. Are you login in from admin account? Is this LMS using is bind to any AAA for auth/auth? Does other users face the same issue?

Have this account ever worked fine?

[dominoforever]

Yes I use admin account for ciscoworks and I just have this account.

Yes of course, last week this account worked fine.