LMS 4.1 - Error while downloading package information from Cisco.com

jedavis · ‎01-16-2012

I just installed 4.1 over top of 4.0.1. I also installed the lms41-win-Oct2011-su2-0 Apache patch and the other 2 patches I found on CCO:

CSCsz74186

CSCts15631 (What is this for? Bug tool says "It's a secret!")

Now I am trying to check for software updates from Admin => Software Center => Software update. I check Lan Management Solution 4.1.0 box and click Select Updates. I then enter the username and password and leave the proxy user and password blank as the server I am using does not require authentication. Then click Next. The result is:

Error while downloading package information from Cisco.com for the selected products. See the d:/software/CSCOpx/log/psu.log file for details.

The relevant lines from psu.log:

[ Mon Jan 16 14:58:22 EST 2012 ] INFO [SecurityHandler : getCSProxyLogin] : No proxy User Name configured

[ Mon Jan 16 14:58:40 EST 2012 ] INFO [SwUpdateAction : getUpdatesFromCCO] : Validated Cisco.com credentials..

[ Mon Jan 16 14:58:40 EST 2012 ] ERROR [SecurityHandler : initConfigProps] : Exception :java.io.InvalidClassException: com.cisco.nm.xms.vds.VDSConfigProps; local class incompatible: stream classdesc serialVersionUID = 5707767613830197462, local class serialVersionUID = -1184851125332538105

[ Mon Jan 16 14:58:40 EST 2012 ] ERROR [VirtualDownloadService : saveConfiguration] : Exception :com.cisco.nm.xms.vds.VDSException: SecurityHandler::initConfigProps():Exceptioncom.cisco.nm.xms.vds.VDSConfigProps; local class incompatible: stream classdesc serialVersionUID = 5707767613830197462, local class serialVersionUID = -1184851125332538105

[ Mon Jan 16 14:58:40 EST 2012 ] ERROR [DownloadManager : queryAllPkgs] : Exception:java.lang.NullPointerException

java.lang.NullPointerException

at java.io.FileInputStream.<init>(FileInputStream.java:103)

at java.io.FileInputStream.<init>(FileInputStream.java:66)

at java.io.FileReader.<init>(FileReader.java:41)

at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.createSearchStr(DownloadManager.java:547)

at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1190)

at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1297)

at com.cisco.nm.xms.psu.ui.gui.model.PsuIntroBackEnd.getAvailableCCOUpdates(PsuIntroBackEnd.java:170)

at com.cisco.nm.xms.psu.ui.gui.model.action.SwUpdateAction.getUpdatesFromCCO(SwUpdateAction.java:697)

at com.cisco.nm.xms.psu.ui.gui.model.action.SwUpdateAction.perform(SwUpdateAction.java:266)

at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at com.cisco.nm.cmf.util.AjaxAccessFilter.doFilter(AjaxAccessFilter.java:189)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:200)

at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)

at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:775)

at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:704)

at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:897)

at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)

at java.lang.Thread.run(Thread.java:662)

If I enter a username and password in the proxy fields I get the same UI message, but nothing gets logged in psu.log

Similarly, when I try and download device package updates I get either the message above (using IE) or the message below (using FF):

Connection to Cisco.com failed. Please check d:/software/CSCOpx/log/psu.log file for details. Download operation cannot proceed.

And psu.log contains:

[ Mon Jan 16 15:01:14 EST 2012 ] INFO [SecurityHandler : getCSProxyLogin] : No proxy User Name configured

[ Mon Jan 16 15:01:28 EST 2012 ] INFO [DevUpdate : performAdd] : Validated Cisco.com credentials..

[ Mon Jan 16 15:01:28 EST 2012 ] ERROR [DownloadManager : queryAllPkgs] : Exception:java.lang.NullPointerException

java.lang.NullPointerException

at java.io.FileInputStream.<init>(FileInputStream.java:103)

at java.io.FileInputStream.<init>(FileInputStream.java:66)

at java.io.FileReader.<init>(FileReader.java:41)

at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.createSearchStr(DownloadManager.java:547)

at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1190)

at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:170)

at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1048)

at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)