LMS 4.1 shows "No records" for all devices

[DanielKerman]

Hello everyone,

One of our end clients noticed that there is a "No records" message when choosing to show syslog messages for all devices that are configured on his LMS.

Under "LMS - Admin > System > Server Monitoring > Processes" I can see that the "SyslogAnalyzer" and "SyslogCollector" are showing as "Running normally"

Also see attached screenshot:

I would really appreciate your advise on this issue.

[DanielKerman]

Hello Ahmad,

Thank you for all your help so far.

Right now all the filters are DISABLED and set to KEEP.

I didnt receive any updates from my client if the messages are still being filtered ever since we changed the settings.

Are you positive that only source of the issue are the Message Filter Settings?

Thanks again,

Daniel

[AFROJ AHMAD · Accepted solution]

Yes Daniel  I am sure it is the filter setting issue , however I can suggest one more thing.

Admin > Network > Notification and Action Settings > Syslog Message Filters

Click Create >> select all the devices \ all managed devices >> and  in the next window

(Define New Message Type) >> let all the fields as *  >> click SAVE and ADD

now you should be able to see a new Entry in the Filter settings.

SET  KEEP and ENABLED 

Thanks-

Afroz

[DanielKerman]

Hello Ahmed!

Im glad to inform you that issue was resolved after playing with the filttering settings and rebooting the server itself.

Thanks again for all your help, really appreciate it!

[AFROJ AHMAD · Accepted solution]

That's Great

Kindly Mark it resolved ..

Thanks-