LMS 4.2.4 Baseline template deploy fails for 2960X

[kkolander]

Hello,

we have Cisco Prime LMS 4.2.4 and I added a new switch type C2960X-24TS-L with IOS Version 15.0.2-EX1.

I'd like to deploy a baseline template, but it fails:

Protocol ==> Unknown / Not Applicable

Selected Protocols with order ==> SSH,Telnet,TFTP

Execution Result:

CM0150 Deploy Baseline template to PRIMARY config on device failed Cause: Operation not supported for generic support devices

CM0056 Config fetch failed for xxxxx Cause:

PRIMARY-RUNNING config Fetch Operation failed for TFTP.

SSH: Failed to establish SSH connection to 10.xxx.xxx.xxx - Cause: Authentication failed on device 3 times.

Action: Check if protocol is supported by device and required device package is installed.

The device is reachable via telnet.

I think that I installed the latest device packages for LMS 4.2.4.

What could be the problem here?

Thanks,

Kerstin

[Ashok Kumar]

Hi,

Try running DCR verification, or just Sync Archive for problematic device. See, what the status is coming. It could be because of multiple reason such as SNMP time-out etc.

- Ashok

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[AFROJ AHMAD]

Hi Kerstin,

Baseline template works on the "last successful config archive " of the device.

as mentioned in the earlier response ,there can be few reason for it .

run the manual job for "Archive collection " (configuration >synchronization)  , it has be successful to get the base line template to work.

Need to Check few things::

**check the device credentials

**try increasing the SNMP and telnet\ssh timeout

**update the device packages  (Admin > System > Software Center > Device Update)

lastly , try deleting and re-adding the device

Thanks-

Afroz

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[kkolander]

Hi Afroz,

when I checked the ssh-credentials, I got a failure on ssh enable.

The failure message on ACS is "missing user password".

I reentered the credentials, but the error persists.

I tried to login with the credentials manually, and it works. So the credentials are correct.

Last I deleted and re-added the device, but nothing has changed.

Other devices (not 2960X) working correct.

So I think maybe I haven't the latest device packages for 2960X-Switches. But here is the next problem, I can't check for latest packages:

[ Tue Apr 07 12:19:10 CEST 2015 ] INFO   [DownloadManager : queryAllPkgs]  : Going to collect download packages...
[ Tue Apr 07 12:19:12 CEST 2015 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():IOException:tools.cisco.com

Regards,

Kerstin

[kkolander]

Update:

It seems the device package Cat2960 v10.1 was not correctly installed.
If I look at the installed packages, the package Cat2960 v10.1 is displayed (attached RME_Packages.jpg).
But in the window "Device Type Count" there are no 2960X-Devices and all other 2960-Devices show the version 10.0 (attached Device_Types.jpg).
What can I do here? Uninstall and reinstall the package?

Kerstin