LMS 4.2 error in Collection Settings

[m.arancibia]

Hi everybody,

Our customer is try to make a configuration by web interface menu:

Admin > Collection Settings > Inventory

After select the menu below they always received this message:

Error in starting acquisition: unable to connect to server

I need to know what is the source of this error, and if is possible how to fix it.

Regards

[Vinod Arya]

The errors indicates there is issue with some processes in backend due to which the User tracking isn;t working.

Please share the output of pdshow from the server command prompt (NMSROOT\bin\pdshow) to see if all the processes are working fine.

Also, have you tried restarting the daemon manager/server?

Does the other features work fine?