04-24-2014 02:37 AM
Dear Friends
I couldnt access LMS 4.2.4 application. When I try to access its give the following error.
Service Temporarily Unavailable.
The server is temporarily unable to service your request due to maintenance downtime or capacity problem. Please try again later.
I tried the following trouble shoot
01. Reset the causer (NMSROOT\CSCOpx\setup\support>resetCauser.exe)
02. restart the daeman manager ( Net stop crmdmgtd and net start crmdmgtd)
03. restart all the services
04. update to 4.2.5
Nothing work with above methods.
Please help me to resolve the issue.
Thanks and Regards,
Abdul Hameed.
Solved! Go to Solution.
04-29-2014 07:07 PM
Hi Shahul,
1.
reset the casuser acoount ::
NMSROOT/CSCOpx/setup/support>resetCasuser.exe
2.
===========
Regenerate the SSL certificate as below ::
To generate a new certificate in LMS
1. Stop the daemon Manager
net stop crmdmgtd
1. Remove the following certificate files from (NMSROOT/MDC/Apache/conf/ssl)
a. server.crt
b. server.key
c. server.pk8
d. server.csr
2. Disable SSL:
NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -disable
3. Enable SSL to generate certificate:
NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -enable
4. Start Daemon Manager
net start crmdmgtd
wait for 15 min and then try to login to LMS.
Now check the status of the issue.
Thanks-
Afroz
04-30-2014 10:48 PM
good to know it is working..
try increasing the SWAP space on the server and see if it makes any difference.
if discussing is resolved ,kindly mark it resolved :)
Thanks-
Afroz
***Ratings Encourages Contributors***
04-24-2014 11:19 PM
Hi Abdul,
share the below information:
screen shoot of LMS services from services.msc
-md.properties
-regdaemon.xml
-stdout.log
-last 100 lines of syslog.log
try to chanage the startup type of daemon manager to MANUAL from Automatic and then reboot the server
once server is back online ,change the startup type back to Automatic and start the services(net start crmdmgtd)
Thanks-
Afroz
***Ratings Encourages Contributors ***
04-25-2014 05:25 AM
Hi Afroz
Thanks for your advise. Today and Tomorrow are weekend. I will send the asked information on Sunday.
Regards,
Abdul Hameed.
04-28-2014 11:47 PM
04-29-2014 12:44 AM
Hi Abdul,
Services startup type is Incorrect
-stop the daemon manager (net stop crmdmgtd)
-change the startup type
ONLY below 4 service startup type should be AUTOMATIC rest all should be MANUAL ::
-Cisco work Daemon manager
-cisco work rsh/rcp service
-cisco work syslog service
-cisco work tftp service
-now start the services (net start crmdmgtd )
REgards-
Afroz
***Ratings Encourages Contributors ***
04-29-2014 04:38 AM
Dear Afroz
As advised applied all but even now I am getting the same error.
Kindly advise to do further
Thanks and Regards,
Shahul Hameed.
04-29-2014 07:07 PM
Hi Shahul,
1.
reset the casuser acoount ::
NMSROOT/CSCOpx/setup/support>resetCasuser.exe
2.
===========
Regenerate the SSL certificate as below ::
To generate a new certificate in LMS
1. Stop the daemon Manager
net stop crmdmgtd
1. Remove the following certificate files from (NMSROOT/MDC/Apache/conf/ssl)
a. server.crt
b. server.key
c. server.pk8
d. server.csr
2. Disable SSL:
NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -disable
3. Enable SSL to generate certificate:
NMSROOT\CSCOpx\bin>perl "NMSROOT\CSCOpx\MDC\Apache\ConfigSSL.pl" -enable
4. Start Daemon Manager
net start crmdmgtd
wait for 15 min and then try to login to LMS.
Now check the status of the issue.
Thanks-
Afroz
04-30-2014 10:17 PM
Dear Afroz
Thanks lot.
It is working now but too slow process, taking time.
Appreciate your great support.
Regards,
Abdul Hameed.
04-30-2014 10:48 PM
good to know it is working..
try increasing the SWAP space on the server and see if it makes any difference.
if discussing is resolved ,kindly mark it resolved :)
Thanks-
Afroz
***Ratings Encourages Contributors***
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