Solved: LMS Daemon doesn't starts after 3.2 Update

phtruchet · ‎04-30-2010

Hi,

We are installing Ciscoworks LMS on a Windows Server 2003 which is on a VMware ESX Server 3i Virtual Machine.

After I have installed LMS 3.0 and update to 3.1 it was still working. But after updating to 3.2 the daemon doesn't starts.

If I try to launch LMS threw the prompt command (net start crmdmgtd) I have a message telling: "the service is not responding to the control function."

I have allready installed LMS on a similar server and it worked well...I don't really know what you need to know to helping resolve my problem.

Thanks for your help !

Joel Monge · ‎05-03-2010

This installation never completed properly. Looks like it was aborted. I thought we might have been able to just re-install the missing Web Service at first, but in this case you should remove LMS, clean the system with the clean_system script (TAC can provide) and properly re-install. Remember to always follow these steps when installing LMS:

* Set your TEMP and TMP environment variables to C:\TEMP (make sure that directory exists, and everyone has full access).

* Disable anti-virus and security software.

* Set Windows Data Execution Protection to be active for essential windows files only.

* Reboot the server.

* Login on the server's console as a local Administrator.

* Install from locally mounted original media.

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