At the begining we had 2 issues:
1. net start crmdmgtd did start correctly, so we use resetcasuser.exe and it works some minutes then this issue came back again. I ask the customer to put the casuser in the local administrator group, then customer was able to execute net start crmdmgtd.
2. but some process doesn't start see pdshow.txt
When trying to launch ciscoview, we have this error :Error in communicating with DCRServer. DCR Server may be down. Please start the DCRServer and then refresh the page.
At RME home page, I have a error message about jrm, but I don't remerber it.
In the pdshow, we can see that DCRServer is in Waiting to initialize state.
We have installed the fix for CSCte49301 bug, but the issue still exist
you will find dcrserver.log and dcrclient.log
Thanks for your help, Elisabeth
Solved! Go to Solution.
Please try the below steps :
go to command prompt and first of all check if the Cretificate is Vaild on the server:
Select option 1 and see if the certifiate is Valid or not , If not please generate a new Certificate.
If certificate is Valid then try to disable the SSL as below :
NMSROOT\MDC\Apache\bin >perl ConfigSSL.pl -disable
--Restart the Daemon Manager
--Now check the status of the issue.
If above did not help then please send me the below files :
Any Recent Changes on the Server : Like Hostname change ? and any Patch that you have Installed Recently ?
syslog.log ,dcr.log and dcrserver.log