08-17-2010 10:03 PM
I am having difficulty getting the User tracking for IP Phones to work correctly in Ciscoworks LMS 3.2.
Callmanager is version 7.1.5.10000-12. Campus manager version is 5.2.1
Any help you could give with troubleshooting would be greatly appreciated.
Regards
Rob
08-18-2010 09:12 AM
Hi,
Here is a link to the troubleshooting steps for UT and IP Phones:
Let me know if that helps or if you find yourself not making any progress.
Thanks,
Nick
08-18-2010 04:18 PM
Thanks Nick,
I had seen that document and been through the processes
I think that I have covered all the basic cdp/snmp and discovery issues. Any suggestions on where to go from here would be appreciated.
Regards
Rob
08-18-2010 06:56 PM
Does 1.3.6.1.4.1.9.9.156.1.2.1 return any data? And could you verify that the SNMP service is enabled? (Control Center > Feature Services > Performance Monitoring Services > Cisco Call Managers SNMP Service > Tools > Service Activation
Nick
08-18-2010 08:49 PM
Our telecommunications guys have verified that the SNMP service is enabled on the subscribers and publisher
An snmpwalk of 1.3.6.1.4.1.9.9.156.1.2.1 (ccmPhoneTable) returns results on all three callmanager nodes.
Regards
Rob
08-18-2010 09:14 PM
And new phone data is now available in user tracker. It apparently was acquired three and a half hours ago, before I asked the telecommunications guys to check the snmp service so I don't think I can blame it on them just turning it on.
I did reboot the LMS server yesterday before I went home, but apart from that nothing has changed.
It's a little bit disturbing not finding the cause, but a happy ending just the same.
Thanks for your help.
Regards
Rob
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