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NCS Appliance Installation Issue

Hi Everyone

    Here is my situation:

    My client has purchased the NCS appliance to manage WLC and other APs. However, after upgrading the IOS of WLC, the NCS appliance couldn't manage the WLC. So when we knew the NCS can directly upgrade to PI 1.3, we have done it successfully. That sounds greate and everything goes well. A few weeks ago, my client said that they couldn't use the PI. And then we found the drives(0 and 1) couldn't work and saw the bad status of them from appliance webios. So we claimed RMA from Cisco, then we downloaded the .ISO(NCS-APL-1.3.0.20-1-K9.iso) and burned into DVD(D9, 8.5G) to reinstall the OS. Then installing it, we got an error message as the below attachment. I have tried to burn the ISO into another DVD, it yet can't work. I made sure the the ISO is correct and entire, the process of buring DVD is also correct because I have used it to install the system on my PC. So is it necessary to find the old NCS appliance ISO file to burn and then upgrade to PI? If so, there is no more about physical iso link to donwload in Cisco website, just virtual ova files. Pls for you advices, thx in advance!

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