network issue

[abandoumo]

good morning 

I have this report from users, saying that they encounter connection issue only when they are wired , but the wireless I fine. both connection are using the same path to the internet ...please advised a troubleshooting plan.

[balaji.bandi]

You need to do basic diagnosis.

1. start with source IP to destination IP

2. Routing

3. traceroute to see where it blocking.

4. is this working before or broken now?

5. what was the recent change.

[abandoumo]

THANKS! I DID ALL THAT, THE ISSUE IS ON QOS CONFIGURATION.

THE DEFAULT CONFIGURATION """auto qos voip cisco-phone """ WAS NOT THERE.

AFTER I ADDED, THE ISSUE SEEMS TO BE RESOLVED

[balaji.bandi]

Good to know it was resolved. you know the better root cause now.

[abandoumo]

yes!

again thank you for your help