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Packet loss frequntly

rindika7966
Level 1
Level 1

CCTV camera not working properly ,,, frequently disconnecting.

it's connected with cisco access switch 

10 Replies 10

Leo Laohoo
Hall of Fame
Hall of Fame

What is the model of the switch? 
What is the firmware of the switch?

 

cisco WS-C3650-48PS (MIPS) processor with 4194304K bytes of physical memory.
Processor board ID FDO1903E0EU
4 Virtual Ethernet interfaces
52 Gigabit Ethernet interfaces
2048K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
250456K bytes of Crash Files at crashinfo:.
1609272K bytes of Flash at flash:.
0K bytes of Dummy USB Flash at usbflash0:.
0K bytes of  at webui:.

 

Base Ethernet MAC Address          : 74:a2:e6:f7:11:00
Motherboard Assembly Number        : 73-15131-05
Motherboard Serial Number          : FDO19030PVN
Model Revision Number              : D0
Motherboard Revision Number        : A0
Model Number                       : WS-C3650-48PS
System Serial Number               : FDO1903E0EU

 

 

Switch Ports Model              SW Version        SW Image              Mode   
------ ----- -----              ----------        ----------            ----   
*    1 52    WS-C3650-48PS      03.06.00E         cat3k_caa-universalk9 INSTALL

 

 

Configuration register is 0x102

has context menu

 

May 27 2024 12:12:28.445 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to down
May 27 2024 12:12:30.445 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to up
May 27 2024 12:12:41.888 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to down
May 27 2024 12:12:43.887 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to up
May 27 2024 12:12:55.287 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to down
May 27 2024 12:12:57.286 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to up
May 27 2024 12:13:08.798 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to down
May 27 2024 12:13:09.468 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to down
May 27 2024 12:13:10.799 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to up
May 27 2024 12:13:11.466 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to up
May 27 2024 12:13:14.047 AST: %DOT1X-5-FAIL: Authentication failed for client (0006.6840.2afa) on Interface Gi1/0/2 AuditSessionID AC12C3A20000590E5A28B144
May 27 2024 12:13:14.067 AST: %MAB-5-FAIL: Authentication failed for client (0006.6840.2afa) on Interface Gi1/0/2 AuditSessionID AC12C3A20000590E5A28B144
May 27 2024 12:13:23.086 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to down
May 27 2024 12:13:25.088 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to up
May 27 2024 12:13:27.439 AST: %DOT1X-5-FAIL: Authentication failed for client (0050.1a38.78a2) on Interface Gi1/0/38 AuditSessionID AC12C3A20000669663E44B9E
May 27 2024 12:13:40.838 AST: %DOT1X-5-FAIL: Authentication failed for client (0050.1a38.78f2) on Interface Gi1/0/36 AuditSessionID AC12C3A20000669763E480E6
May 27 2024 12:14:03.406 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to down
May 27 2024 12:14:05.409 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to up
May 27 2024 12:14:24.565 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to down
May 27 2024 12:14:26.565 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to up
May 27 2024 12:14:30.266 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to down
May 27 2024 12:14:30.276 AST: %DOT1X-5-FAIL: Authentication failed for client (0006.6840.2afa) on Interface Gi1/0/2 AuditSessionID AC12C3A20000590E5A28B144
May 27 2024 12:14:30.300 AST: %MAB-5-FAIL: Authentication failed for client (0006.6840.2afa) on Interface Gi1/0/2 AuditSessionID AC12C3A20000590E5A28B144
May 27 2024 12:14:32.265 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to up
May 27 2024 12:14:44.515 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to down
May 27 2024 12:14:46.526 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/38, changed state to up
May 27 2024 12:14:51.478 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to down
May 27 2024 12:14:53.476 AST: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/36, changed state to up
PEARL-QATAR-DIST-SW#                                

has context menu

And which port is the CCTV connected to?

nterface GigabitEthernet1/0/38

Interface GigabitEthernet1/0/36

we have 2 Cameras

if I connect with another switch , it's working fine

I change the port in same witch (with working one) also the same issue

Mac address whitelisted 

cable ok  and the camera ok 

Do the following

test cable tdr interface G1/0/36
test cable tdr interface G1/0/38

Wait for about 15 seconds and then continue with the following commands: 

show cable tdr interface G1/0/36
show cable tdr interface G1/0/38
sh interface G1/0/36
sh interface G1/0/38

 

PEARL-QATAR-DIST-SW#show cable tdr int gi1/0/38
TDR test last run on: May 27 12:39:22

 

Interface Speed Local pair Pair length        Remote pair Pair status
--------- ----- ---------- ------------------ ----------- --------------------
Gi1/0/38  100M  Pair A     0    +/- 1  meters Pair B      Normal              
                Pair B     0    +/- 1  meters Pair A      Normal              
                Pair C     14   +/- 1  meters N/A         Short               
                Pair D     15   +/- 1  meters N/A         Short               
PEARL-QATAR-DIST-SW#test cable tdr int gi1/0/36
Link state may be affected during TDR test
TDR test started on interface Gi1/0/36
A TDR test can take a few seconds to run on an interface
Use 'show cable-diagnostics tdr' to read the TDR results.
PEARL-QATAR-DIST-SW#show cable tdr int gi1/0/36
TDR test last run on: May 27 12:41:51

 

Interface Speed Local pair Pair length        Remote pair Pair status
--------- ----- ---------- ------------------ ----------- --------------------
Gi1/0/36  100M  Pair A     0    +/- 1  meters Pair B      Normal              
                Pair B     0    +/- 1  meters Pair A      Normal              
                Pair C     16   +/- 1  meters N/A         Short               
                Pair D     17   +/- 1  meters N/A         Short               
PEARL-QATAR-DIST-SW#sh int gi1/0/36
GigabitEthernet1/0/36 is up, line protocol is up (connected) 
  Hardware is Gigabit Ethernet, address is 74a2.e6f7.1124 (bia 74a2.e6f7.1124)
  MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec, 
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 100Mb/s, media type is 10/100/1000BaseTX
  input flow-control is off, output flow-control is unsupported 
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:16, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 1000 bits/sec, 1 packets/sec
  5 minute output rate 1000 bits/sec, 2 packets/sec
     485373 packets input, 83617098 bytes, 0 no buffer
     Received 71337 broadcasts (57405 multicasts)
     0 runts, 0 giants, 0 throttles 
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 57405 multicast, 0 pause input
     0 input packets with dribble condition detected
     1503843 packets output, 141872175 bytes, 0 underruns
     0 output errors, 0 collisions, 3 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out
PEARL-QATAR-DIST-SW#sh int gi1/0/38
GigabitEthernet1/0/38 is up, line protocol is up (connected) 
  Hardware is Gigabit Ethernet, address is 74a2.e6f7.1126 (bia 74a2.e6f7.1126)
  MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec, 
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 100Mb/s, media type is 10/100/1000BaseTX
  input flow-control is off, output flow-control is unsupported 
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:35, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/2000/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     592798 packets input, 129831736 bytes, 0 no buffer
     Received 318687 broadcasts (206164 multicasts)
     0 runts, 0 giants, 0 throttles 
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 206164 multicast, 2 pause input
     0 input packets with dribble condition detected
     1255602 packets output, 128311300 bytes, 0 underruns
     0 output errors, 0 collisions, 7 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out

has context menuComposeParagraph

I think the cameras are failing.

check storm control level you see in port 

MHM

noted with thanks 

I advise to replace the camera to CCTV Team.

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