Prime 1.3: Image_Distribution fails

bastianbrachner · ‎06-14-2013

Hello,

I've upgraded from Cisco Prime Infrastructure 1.2 to 1.3, the upgrade process ran without any errors. Now I've tested the image distribution and it fails always and I get these error messages when Prime has to "Erase Flash Before Distribution". (the distribution runs successfull if I delete the old *.bin before executing the SWIM Distribution job.)

CPI system is the virtual appliance.

FAILURE

Validating device distribution context

Backup of current running image c3560-ipbasek9-mz.122-55.SE.bin

Distributing image c3560-ipbasek9-mz.150-2.SE3.bin using protocol TFTP

Distributing image c3560-ipbasek9-mz.150-2.SE3.bin using protocol SCP

SUCCESS

-

FAILURE

-

DISABLED

12213552607HANDLER_ERRORError while trying to run handler. Action : cidsXFN, Handler : com.cisco.ifm.customPalHandler.palHandler. Error : DISTRIBUTING IMAGE TO DEVICE..FAILED Details:The supported protocols for image transfer are: SCPConnecting to the device using SSH...Connected successfully.Going to perform delete operation based on the patterns in the List [.*\.bin, html, snmp, help, .*\.tar]Files that will be excluded from deletion are: [vlan\.dat, config\.text, config\.txt, private-config\.text, private-config\.txt, multiple-fs, env_vars, system_env_vars, info\.ver, info] Storage from which files are to be deleted is: flashAvailable Flash files: config.text,private-config.text,multiple-fs,vlan.dat,test_policy.txt,c3560-ipbasek9-mz.122-55.SE.bin,config.text -> will be excluded from deletion. File matched with the pattern: "config\.text" private-config.text -> will be excluded from deletion. File matched with the pattern: "private-config\.text" multiple-fs -> will be excluded from deletion. File matched with the pattern: "multiple-fs" vlan.dat -> will be excluded from deletion. File matched with the pattern: "vlan\.dat" test_policy.txt -> Doesn't match with the patterns in the delete list.c3560-ipbasek9-mz.122-55.SE.bin -> matched with the delete list pattern. File matched with the pattern is: ".*\.bin"c3560-ipbasek9-mz.122-55.SE.bin-> deleted Unable to get the needed space by deleting the files in deleteList.Going to perform delete operation leaving the files that match the patterns in the excludeList: [vlan\.dat, config\.text, config\.txt, private-config\.text, private-config\.txt, multiple-fs, env_vars, system_env_vars, info\.ver, info] Storage from which files are to be deleted is: flashAvailable Flash files: config.text,private-config.text,multiple-fs,vlan.dat,test_policy.txt,c3560-ipbasek9-mz.122-55.SE.bin,config.text -> will be excluded from deletion. File matched with the pattern: "config\.text" private-config.text -> will be excluded from deletion. File matched with the pattern: "private-config\.text" multiple-fs -> will be excluded from deletion. File matched with the pattern: "multiple-fs" vlan.dat -> will be excluded from deletion. File matched with the pattern: "vlan\.dat" test_policy.txt-> deleted c3560-ipbasek9-mz.122-55.SE.bin-> deleted Unable to obtain sufficient free space after deletion.Will abort the distribution operationAvailable free space on flash after deletion: 16169472(B) whereas the required storage destination size is : 16628224 (B) and the initial free space available was : 16169472Image Copy Operation Failed Details:The supported protocols for image transfer are: SCPConnecting to the device using SSH...Connected successfully.Going to perform delete operation based on the patterns in the List [.*\.bin, html, snmp, help, .*\.tar]Files that will be excluded from deletion are: [vlan\.dat, config\.text, config\.txt, private-config\.text, private-config\.txt, multiple-fs, env_vars, system_env_vars, info\.ver, info] Storage from which files are to be deleted is: flashAvailable Flash files: config.text,private-config.text,multiple-fs,vlan.dat,test_policy.txt,c3560-ipbasek9-mz.122-55.SE.bin,config.text -> will be excluded from deletion. File matched with the pattern: "config\.text" private-config.text -> will be excluded from deletion. File matched with the pattern: "private-config\.text" multiple-fs -> will be excluded from deletion. File matched with the pattern: "multiple-fs" vlan.dat -> will be excluded from deletion. File matched with the pattern: "vlan\.dat" test_policy.txt -> Doesn't match with the patterns in the delete list.c3560-ipbasek9-mz.122-55.SE.bin -> matched with the delete list pattern. File matched with the pattern is: ".*\.bin"c3560-ipbasek9-mz.122-55.SE.bin-> deleted Unable to get the needed space by deleting the files in deleteList.Going to perform delete operation leaving the files that match the patterns in the excludeList: [vlan\.dat, config\.text, config\.txt, private-config\.text, private-config\.txt, multiple-fs, env_vars, system_env_vars, info\.ver, info] Storage from which files are to be deleted is: flashAvailable Flash files: config.text,private-config.text,multiple-fs,vlan.dat,test_policy.txt,c3560-ipbasek9-mz.122-55.SE.bin,config.text -> will be excluded from deletion. File matched with the pattern: "config\.text" private-config.text -> will be excluded from deletion. File matched with the pattern: "private-config\.text" multiple-fs -> will be excluded from deletion. File matched with the pattern: "multiple-fs" vlan.dat -> will be excluded from deletion. File matched with the pattern: "vlan\.dat" test_policy.txt-> deleted c3560-ipbasek9-mz.122-55.SE.bin-> deleted Unable to obtain sufficient free space after deletion.Will abort the distribution operationAvailable free space on flash after deletion: 16169472(B) whereas the required storage destination size is : 16628224 (B) and the initial free space available was : 16169472Image Copy Operation FailedERROR_HANDLER_ERROR

Any ideas or suggestions ?

Thanks,

Bastian

Rollin Kibbe · ‎06-28-2013

Hi Bastian:

Based on these error messages, it looks like perhaps the files Prime Infrastructure is allowing itself to delete isn't quite extensive enough. This might be a good one to open a TAC service request on to be looked into more closely. The upgrade 1 for Prime Infrastructure 1.3.0.20 addressed one or two software distribution issues (doesn't look like anything of this nature), but would be a good idea to run, if for nothing more than smaller backups.

Release Notes for Update 1 for Cisco Prime Infrastructure 1.3.0.20

bastianbrachner · ‎07-09-2013

Hello Rollin,

I'm going to install the the update1 tomorrow. I also figured out that "Config Deploy"-jobs fail with the message "Failed In CA backup before deploy".

shomar · ‎09-10-2013

Did you get the issue resolved with the update? I am having the same issue

bastianbrachner · ‎09-10-2013

Hello Shomar,

installing the Update 1 (PI_1_3_0_20-Update.1.12.tar.gz) did finally not fix it

The first bug I hit was :

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2019944

Changed the driver on VMWare from VMXNET3 to E1000 (VMXNET3 driver came with PI1.2 [upgrade from PI1.2 to PI1.3] in PI1.3 it is already the E1000 in use)

The second one was: CSCui04108 PI: Image distribution fails due to insufficient space

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCui04108

Workaraound: Delete the old IOS and re-run the SWIM job.

Should be fixed in PI 2.0.

The third one was: CSCui39717 PI 1.3 SCP to TFTP fallback for Image distribution (SWIM) is failing

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCui39717

Changed the "Image transfer protocol order": 1. TFTP 2. SCP

Should be fixed in PI 2.0.