Prime 2.2 - Can't access web page

[Jamie Hancock]

Hi everyone,

For some reason my Prime 2.2 server has stopped working yesterday. I can gain SSH access but the webpage will not load.

Here is the output from the application status:-

netman6/admin# sh application status NCS

Health Monitor is running, with an error.
initHealthMonitor(): can not start DB
Matlab Server Instance 1 is running
Ftp Server is running
Database server is stopped
Matlab Server is running
Tftp Server is running
NMS Server is stopped.
CNS Gateway with port 11011 is down
CNS Gateway SSL with port 11012 is down
CNS Gateway with port 11013 is down
CNS Gateway SSL with port 11014 is down
Plug and Play Gateway Broker with port 61617 is down
Plug and Play Gateway config, image and resource are down on https
Plug and Play Gateway is stopped.
SAM Daemon is stopped.
DA Daemon is stopped.

netman6/admin#

I have stopped and restarted the NCS service several times and rebooted the appliance.

Any help would be greatly appreciated.

Jamie.

[Mohamed Mostafa]

Dear Jamie Hancock,

i used to have this problem before in my enviroment every 1 month this problem appears , i used to restart the NCS services and it solves the problem ... last time i tried to restart and it didn't help.

first i was running PI 2.2 on ESXI 6.0 ....

then we deployed the PI 2.2 on ESXI 5.1 and it works fine and doesn't show this problem any more

i don't know what version of ESXI you are running, if 6.0 try to downgrade

i hope this reply helps you,

thanks,

Mohamed

[Jamie Hancock]

I have fixed the problem by ussuing the NCS Cleanup. 

It seemed to be a disk space issue.

J.