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Prime Infra 3.10 install

DavidShaffer1599
Beginner
Beginner

Hi, 

I updated our Prime from 3.7 to 3.10. We built a new VM for 3.10. I followed the quick start guide to set up the VM, admin & root passwords. I also copied over the old 3.7 backup into 3.10 & it loaded successfully. (as the quick start guide said also the TAC agent I was working with via email).

My issue now is I can not log into the website of Prime, ncs webroot is enabled, the login fails with the password that was created above. 

Is there a chance that the backup overwrote the new Root password? if so, how can I change it without logging into the Prime website?

Is there a way to remove the old 3.7 backup so I would be able to log back in to the website?

Thanks, 

David

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