Prime Infrastructure 1.2 not sending alarms emails

[Mohit Chauhan]

Hi Friends,

I have setup a new Prime server 1.2 and am monitoring routers and switches from it. It shows me the device status and all as expected. now when i manually turn off the connectivity of one switch, i do see the alarm generated by the Prime but it doesnt send the email notification.

i checked my mail server settings and have right details of the mail server and email address of the recipient. Also when i run test on that page, i can see the test email coming through.

Thanks!

Mohit

[Pandian G K]

Hi Mohit ,

     Check whether alarm generated by the Prime is Critical or informational if it is informational make it to critical. You will get mail if repeated critical events are repeated .

HTH,

Pandian