10-16-2018 06:28 AM
Having a little problem with PI2.2. I am unable to access the web interface. I can access CLI and the shell. I have tried to reset the root password without success.
PI/admin# ncs webroot enable
ERROR : Unable to enable root account (db update error)
I have also created a new user with admin privileges but still unable to access the web. Anybody have any ideas.
TIA
10-17-2018 05:17 AM
Does the web UI appear and you just don't have an account whose credentials work for access?
Or does the web UI not appear at all?
10-17-2018 02:08 PM
The web UI does appear and I dont have an account whose credentials work for access.
Thanks for replying.
10-17-2018 06:50 PM
Have you seen this thread:
https://community.cisco.com/t5/network-management/prime-infrastructure-web-login-issue/td-p/3041934
?
@marce1000 had some good suggestions.
10-18-2018 05:53 AM
Yes, I seen the thread. Went through all the suggested steps. No success. Thanks for your reply.
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