12-17-2020 03:01 AM
In both systems since about 1 week no world map is displayed, but a blank screen. However, all set up campuses and buildings are still displayed. With the network analysis of the browser the URLs were determined and called manually. The following message appeared:
{"message": "Classic styles are no longer supported; see https://blog.mapbox.com/deprecating-studio-classic-styles-d8892ac38cb4 for more information"}
Apparently the mapbox-maps are no longer available for the Prime Infrastructure. Is there a workaround for this?
Any information here would be great!
Solved! Go to Solution.
03-12-2021 04:36 AM
We have installed version 3.7. Then we installed Update03, Maintenance Release and then Update05. Finally, the backup from version 3.3 was restored.
Prime Infrastructure works and the geo-maps are displayed correctly and completely.
12-17-2020 05:02 AM
- To avoid browser-effects (caching, ....) , verify the issue with another browser(s).
M.
12-17-2020 05:11 AM
Hi marce1000,
thanks a lot! I have tried different browsers on different systems. The problem still persists.
12-17-2020 05:21 AM
What have I tried?
Different browsers on different systems.
Restarting the processes.
Login with local admin user.
12-17-2020 09:07 PM
The problem still exists.
Are there any PI3.3 or PI3.7 users here with the same issue? Are the geo-maps displayed correctly in your PI installations?
01-05-2021 02:23 AM
Dear All, i wish you an happy new year
I have the same issue with 3.8 and 3.9. ( fresh installed)
is there an easy way to use the map box styles ?
thanks for your help.
Best regards
01-05-2021 03:40 AM
Hi,
i have the same Problem on all of my customer installations on all Prime Versions including 3.8.1.
Can anybody confirm that Bug ID is matching this behavior?
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvw84325
Thanks in advance.
Martin
01-08-2021 06:24 AM
Issue was confirmed by TAC. Cisco will release a Field Notice. Bug Link: https://bst.cloudapps.cisco.com/bugsearch/bug/%20CSCvw84325
01-21-2021 01:52 AM
Dear All,
We also have the same issue with 3.8. (after Upgrade from 3.5).
Same message
...performed same actions as "18522Hannover".
Stay healthy!
01-22-2021 06:32 AM
We have got the same Problem in our Prime 3.8 and 3.9.
I got the information that with a patch they will fix that. At end of Feb. Hopefully sooner
02-24-2021 03:21 AM
Im guessing no one has seen a patch yet ?
02-24-2021 04:39 AM
Absolutely correct!We are already waiting for the patch for version 3.3. So far we have not seen anything about it.
Patches are available for versions 3.5 to 3.7.
03-09-2021 08:12 AM
PI 3.8.1 Update 01 fixes this Bug "CSCvw84325 - Prime Infrastructure may not render the background street maps in selected screens".
...according to release notes
BUT IT DOES NOT FIX THE PROBLEM
...for my installation
??!!??
03-12-2021 02:16 AM
We analysed the Problem and the Webservice disabled the "legacy-access". This has to be changed in the CPI-Software to use the new-access method. We will install the PI 3.8.1 Update 01 and will report our results.
03-12-2021 04:36 AM
We have installed version 3.7. Then we installed Update03, Maintenance Release and then Update05. Finally, the backup from version 3.3 was restored.
Prime Infrastructure works and the geo-maps are displayed correctly and completely.
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