Problem with HUM and Cisco 6500

[hvangruijthuijsen]

I've problems with hum and cisco 6500, the interface utilization is not working except for 2 interfaces which run older systems with 10 half duplex. Everything higher is not working.

Errors:

ifHCOutOctets Gi1/1 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

ifHCInOctets Gi1/1 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

ifHCInOctets Gi1/10 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

ifHCOutOctets Gi1/10 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

ifHCInOctets Gi1/11 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

ifHCOutOctets Gi1/11 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

ifHCInOctets Gi1/12 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

ifHCOutOctets Gi1/12 Permanent 1 No Such Instance - The specified instance is not available Thu, Nov 12 2009, 17:42:11 CET

Templates used:

Template Details

Template Name: Interface Utilization MIB2

MIB Variables: ifSpeed

ifInOctets

ifOutOctets

Template Name: Interface Utilization

MIB Variables: ifSpeed

ifInOctets

ifOutOctets

[Joe Clarke]

What version of HUM are you using? What version of code is running on this switch? Post the running config of the switch.

[hvangruijthuijsen]

Hello,

LMS 3.2 with HUM 1.2.0

Cisco 6509

Cisco IOS Software, s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(33)SXH3, RELEASE SOFTWARE (fc1)

Thanks.

[Joe Clarke]

I see no reason why the high capacity counters would not be populated for these interfaces. Post an SNMP Walk of the ifTable and ifXTable using SNMPv2c for this device.

[hvangruijthuijsen]

I used an extra self made template, and now it works....

I also changed the retry counter.

Thanks for your support.....

[diek]

I got the same problem. Could you explain how you created a extra self made template?

Thanks,

Ken

[hvangruijthuijsen]

Hello,

I think that the retry counter fixed the problem.

Try that first....

Regards,

Henk

[diek]

Thanks for the reply. I changed the retry counter from 1 to 3 but got the same error. I got a template for monitoring interface utilization from slower speed interfaces by calling TAC per another forum discussion with same problem. Its been 4 hours and I have not recorded 1 error.

[hvangruijthuijsen]

Hello,

Thanks for your reply.

Can you post that template overhere?

Thanks,

Henk

[diek · Accepted solution]

I was able to load this template and add it to the device that was giving me errors and remove the Interface Utilization and now I do not get the errors.

[hvangruijthuijsen]

Thanks, I will try this one too.

Regards,

Henk

[Eduardo Camio]

Would this template works for a 3750?

Thanks.