01-23-2019 07:28 AM
After upgrading Prime to 3.4 patch 1, maps do not open as usual in planning mode. Check the attached image. I checked the jobs dashboard and saw that MapTilesGeneration job keeps failing. So, I deleted all those failing jobs, restarted Prime (ncs stop, ncs start) and ran the jobs again. They still keep failing.
Maps that were already in Prime before upgrading to 3.4 have no problems with visualization in planning mode (and no problems with MapTilesGeneration job). This happens to newly added maps after the upgrade. We have tried all image formats from jpg to png to CAD and even deleting the whole site and reimporting the maps. Do difference whatsoever.
Has anyone else experienced this and solved it? Should we install patch 2 or upgrade to 3.5 for example?
Solved! Go to Solution.
02-19-2019 12:56 AM
Got the workaround implemented today by BU. Now it's working great. They said that this problem is solved in 3.5.2
02-19-2019 01:33 AM
01-23-2019 08:00 AM
- Have you verified the problem with different (but supported) browsers ?
M.
01-23-2019 10:09 PM
Yes, I did, even from different clients too. No difference.
02-07-2019 06:11 AM
I have the same problem. Upgraded to patch 2 but no change. Have you found any solution?
02-10-2019 10:54 PM
I opened a TAC case. Until now, it seems like an internal bug. TAC asked for some logs.
02-19-2019 12:56 AM
Got the workaround implemented today by BU. Now it's working great. They said that this problem is solved in 3.5.2
02-19-2019 01:33 AM
04-16-2019 08:15 PM
04-16-2019 11:07 PM
I had to open a TAC case to get the workaround implemented
03-01-2021 10:52 AM - edited 03-01-2021 10:53 AM
I am saw this same issue while using PI 3.9 with Oracle patch. In order for the maps to display properly in planner mode, I had to save the JPG with a transparent background. I used an online JPG editor to make the background transparent.
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