I'm getting the error message below when I click on "Polling and Threshold":
"Could not retrieve data since the PTMServer process is down. Please restart the process and perform this operation again".
I have already restarted the process under CS>Server>Processes, restarted Daemon Manager, and even restarted the whole server but I still get the same message. I noticed that the status is "Program started-no mngt msg" which I think is not the desired status, instead it should be "Running Normally".
Anyone who has idea on this?
The solution is to upgrade to DFM 3.0.5. That is the ONLY solution. If you do not want to do that, your only other recourse is to stop DFM. That will restore overall server stability, but it will mean you can no longer use DFM.
Please support CSC Helps Haiti
I am using LMS 4.2 and still have the same problem
Monitor > Threshold Settings > Fault > Threshold Settings
Could not retrieve current data since the PTMServer process is down.
Please restart the process and perform this operation again.
PTMServer log shows (every 2 seconds!!)
30/Jan/2013 09:13:45:607 ERROR main com.cisco.nm.xms.ctm.client.CTMClientProxy getProxy - URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!