Remove Patch From Cisco Prime Infrastructure 2.2

[Arie --]

Hi,

Quick question, how do I remove the patch that already installed on Cisco PI 2.2? (see attachment)

I have tried using "patch remove word word" command but I'm confused about the string I need to input.

I want to remove critical fix patch on my PI because I installed wrong version.

Thank you

Regards,

Arie

[Prabath Godevithanage]

I never needed to use "patch remove" for myself as I always use snapshots for the same task .I hope this is not one of the irreversible patches.

Before "patch remove"  i would shut it down and take a snapshot  otherwise a back up

I guess might look like this otherwise please let me know I'll try to fire up my lab and test

admin# patch remove ncs 1.8.0 

Edit **Its shouldn't be the version as above upgrade guide says its the patch id

[Arie --]

Hi,

I don't know whether the patch is irreversible or not. From Cisco PI web-GUI, it shows that installed. When I enter the command "patch remove ncs 1.8.0", it shows "% Patch is not installed". Do you think there is another method to remove that?

Thank you

[Prabath Godevithanage]

I look at my prime assurance box and command was available on that too,however show version clearly indicated the patch id.

If "patch remove " command is available on prime the correct syntax would be " patch remove ncs "id"".It is in the doco here as well but the question is how do you know the patch ID or the command is effective though its there

Whats your update.. is it (pi222_Update_04-3.ubf)?

[Arie --]

Hi,

The "patch remove" command is available on prime. But I'm confuse why I can't remove the patch.

Here is the "show version":

Cisco Application Deployment Engine OS Release: 2.3
ADE-OS Build Version: 2.3.0.101-root
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: DC-JKT-CPI-01

Version information of installed applications
---------------------------------------------
Cisco Prime Infrastructure
********************************************************
Version : 2.2.0
Build : 2.2.0.0.158
********************************************************
Installed Updates:
Critical Fixes:
 (ONLY for PI 2.2.2) July, 2015 Number 04 Update ( 1.8.0 )
********************************************************
Installed Updates:
Device Support:
 Prime Infrastructure 2.2 Device Pack 7 ( 7.0 )
 Prime Infrastructure 2.2 Device Pack 9 ( 9.0 )

I want to remove the Critical Fixes update because I think I have installed wrong update.

Do you have any suggestion?

Thank you

[Marvin Rhoads]

I'd suggest opening a TAC case for hands-on assistance.

[Marvin Rhoads]

From the cli, first run "show version" to get the exact patch name(s).

Then run the "patch remove ncs" command followed by the patch name in quotes.

For example:

VM-PI-V3/admin# sh ver
Cisco Application Deployment Engine OS Release: 2.3
ADE-OS Build Version: 2.3.0.101-root
ADE-OS System Architecture: x86_64
Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: VM-PI-V3

Version information of installed applications
---------------------------------------------
Cisco Prime Infrastructure
********************************************************
Version : 3.0.0
Build : 3.0.0.0.78
Critical Fixes:
 PI 3.0.2 ( 2.0.0 )
 PI 3.0.2 Update 02 ( 2.0.0 )
Device Support:
 Prime Infrastructure 3.0 Device Pack 2 ( 2.0 )
 Prime Infrastructure 3.0 Device Pack 3 ( 3.0 )
Prime Add-Ons:
 Prime Insight Agent ( 1.0.0 )
 PI 3.0 TECH PACK ( 1.0.3 )
VM-PI-V3/admin#

VM-PI-V3/admin# patch remove ncs "PI 3.0.2 Update 02"
Continue with application patch uninstall? [y/n]

[Prabath Godevithanage]

Hi Marvin,

I don't think that works either,here is what i get on my v2.2 lab and same results with two different updates.

Prime01/admin# show version 

Cisco Application Deployment Engine OS Release: 2.3
ADE-OS Build Version: 2.3.0.101-root
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: NHPrime01


Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 2.2.0
Build : 2.2.0.0.158
********************************************************
Installed Updates:
Critical Fixes:
 PI 2.2.3 Maintenance Release ( 1.8.0 )
 Patch to disable 3DES ( 1.0.0 )
Prime01/admin# patch remove ncs "PI 2.2.3 Maintenance Release"
Continue with application patch uninstall? [y/n] y
% Patch is not installed
Prime01/admin#

[Arie --]

Hi Marvin,

I have tried the command but still not successful.

DC-JKT-CPI-01/admin# sh ver
Cisco Application Deployment Engine OS Release: 2.3
ADE-OS Build Version: 2.3.0.101-root
ADE-OS System Architecture: x86_64
Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: DC-JKT-CPI-01

Version information of installed applications
---------------------------------------------
Cisco Prime Infrastructure
********************************************************
Version : 2.2.0
Build : 2.2.0.0.158
********************************************************
Installed Updates:
Critical Fixes:
 (ONLY for PI 2.2.2) July, 2015 Number 04 Update ( 1.8.0 )
********************************************************
Installed Updates:
Device Support:
 Prime Infrastructure 2.2 Device Pack 7 ( 7.0 )
 Prime Infrastructure 2.2 Device Pack 9 ( 9.0 )
DC-JKT-CPI-01/admin# patch remove ncs "(ONLY for PI 2.2.2) July, 2015 Number 04 Update"
Continue with application patch uninstall? [y/n] y
% Patch is not installed
DC-JKT-CPI-01/admin#

I think that I have installed wrong update, so I want to remove it. Do you have any suggestion?

Thank you.

[Arie --]

Hi,

I just opened a case TAC and the solution for this issue is redeploy the Cisco Prime because the update that I installed can't be removed or irreversible. 

Thank you guys for the support :)