05-11-2010 11:24 AM
Hello...I am running LMS 3.2 with RME 4.3.1, CV 6.1.9, CM 5.2.1 and CS 3.3. I am getting RISC0001 errors, "Internal Error, unable to process the collected data from the device" when performing an inventory. I have over 50 devices on one ciscoworks box, in which inventories were fine but now I am unable to perform an inventory on the device. The other ciscoworks server, I have about 60 devices, in which inventory of each device was being done with no issues and now I cannot get an inventory but instead I get this RISC0001 error. I seen this before in the previous version of Ciscoworks (LMS 2.6) in which we had to run a patch to fix the indexes within Ciscoworks. Can someone please tell me if you have seen this problem in LMS 3.2 and how did you get it resolved. I need to get this fixed quick due to we have numerous changes within my network that need to be captured and archived. Thank you!!
Solved! Go to Solution.
05-11-2010 03:44 PM
Given your version, this could be CSCtb16925. Patch is available via TAC.
05-11-2010 03:44 PM
Given your version, this could be CSCtb16925. Patch is available via TAC.
05-13-2010 07:08 AM
Thank you. I will get that patch.
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