RME 4.0.6 unable to fetch NAM-2 config.

[andrea.meconi]

Hello.

RME stops to fetch NAM-2 configuration.

RME 4.0.6, NAM Device package v 1.4.

Device credential are valid but check fails.

*** Device Details for nm-core11 ***

Protocol ==> Unknown / Not Applicable

CM0151 PRIMARY RUNNING Config fetch failed for nm-core11  Cause: SSH: Failed to establish SSH connection to 10.4.16.106 - Cause:  Authentication failed on device 3 times. TELNET: Failed to establish TELNET  connection to 10.4.16.106 - Cause: Authentication failed on device 3 times.  Action: Check if protocol is supported by device and required device package is  installed. Check device credentials. Increase timeout value, if required.

Regards.

Andrea

[Nael Mohammad]

You might be hitting bug id CSCsl52476    SSH operations may fail trying to detect SSH versions.

Try RME -> Devices -> Device Management -> Device Credential Verification Jobs and verify it passes.

And when was 4.0.6 installed? You might want to re-install 4.0.6 since the intial posting did not contain the bug fix.

http://www.cisco.com/cisco/software/release.html?mdfid=279512661&catid=268439477&softwareid=280775120&os=Windows&release=4.0.6&relind=AVAILABLE&rellifecycle=&reltype=latest