RME - ConfigMgmtServer unable to connect CM0051

[i.cristian]

Hi to all

We have a problem with the config management in the RME that we can not sync configuration. When we try to sync de config or try to create a job we get the CM0051 error.

The exact error is:
"CM0051 Unable to connect to ConfigMgmtSever process Cause: Read timed out/Error in received response null Action: Please restart ConfigMgmtSever process. "

Please help...

In the attach i will put:

- pdshow.txt

- ConfigMgmtServer.log

- dcmaservice.zip

[Svetlana Radzevich]

The ConfigMgmtServer is down:

Process= ConfigMgmtServer
    State  = Administrator has shut down this server
    Pid    = 0
    RC     = 0
    Signo  = 0
    Start  = 1/18/2011 5:36:00 PM
    Stop   = 1/18/2011 5:36:16 PM
    Core   = Not applicable
    Info   = Server started by admin request

Try to start it from CLI:

     pdexec ConfigMgmtServer

[i.cristian]

Hi Svetlana

We did try this but nothing happened ....still no start.

Stillwe found that 2 jar files are missing and maybe this could be a probleme.

The missing jar files are

mdc/tomcat/webapps/rme/web-inf/lib/jdk.jar and jms1.02.b.jar

Thanks

[Svetlana Radzevich]

Is it a Solaris box?

Was it worked before? If yes, what did you change before you notice the issue?

[i.cristian]

it is a windows installation

yes it worked.....and we did not change anything before.

We just wanted to have an update on the configs

Cristian

[Svetlana Radzevich · Accepted solution]

The problem was with ctmregistry corruption.

In order to fix it, we need to delete two files:

1. NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry

2. NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry.backup

and restart the daemons

[i.cristian]

Hi

The problem is not solved....it reapeared...please see the TAC case.

[i.cristian]

Hi

The cause of the problem was the IPS Manager Express program installed on the same server.

There was some port conflicts between services of the 2 programs (LMS and IPS Manager)