06-14-2011 06:23 AM
Usually the configuration files are fetched once every week. Lately, the Scheduled Config collection job is failing for all the devices. I have tried to “sync Archive” from LMS 3.2 on some devices but nothing happens. The switches out there are C3750, 2960, 2950, 3550, 3650 and some routers.
The server is Win Ser 2003.
Have visited the links below without finding a solution
https://supportforums.cisco.com/message/3059695#3059695
https://supportforums.cisco.com/message/3272643#3272643
I will appreciate any suggestion.
Tesema
06-15-2011 02:52 AM
Hi ,
Please attached the output of pdshow
Thanks
Afroj
06-15-2011 04:48 AM
Thanks and I will send the comming Tuesday as i am away by now.
Tesema
06-20-2011 04:50 AM
06-27-2011 01:15 AM
Hello,
Here is some texts I got sent via mail. Please help!
-----------------------------------------------------
Hello,
The following is the status of your Change Poller based Collection job:
Job ID : 1018
Status : Job Failed(xxx)
Description : System config polling job
Details :
Start Date and Time : Sun Jun 26 13:40:01 CEST 2011
End Date and Time : Sun Jun 26 13:40:08 CEST 2011
RME Server Name/IP : xxxx-xxx-cw
Execution Summary
Pending : 0
NotAttempted : 1
Successful : 0
Failed : xxx
Partial Success : 0
Report Attachment is not enabled. To enable the report attachment click the following link
---------------------------
Hello,
The following is the status of your Scheduled Config collection job:
Job ID : 1017
Status : Job Failed(xxx)
Description : System config collection job
Details
Start Date and Time : Sun Jun 26 06:00:01 CEST 2011
End Date and Time : Sun Jun 26 06:00:08 CEST 2011
RME Server Name/IP : xxxx-xxx-cw
Execution Summary
Pending : 0
NotAttempted : 1
Successful : 0
Failed : xxx
Partial Success : 0
Report Attachment is not enabled. To enable the report attachment click the following link
07-01-2011 03:13 PM
According to the pdshow, ConfigMgmtServer is down. That would explain why your config jobs are not running. Post the ConfigMgmtServer.log and dcmaservice.log.
07-05-2011 12:13 AM
I am working on the remote location in these days. ConfigMgmtServer.log is almost 270mb and can’t copy the whole file to local PC. I have attached dcmaservice.log, (private message). Will send the ConfigMgmtServer.log file next time when I will have local access to CW server.
PS: I had actually restarted the ConfigMgmtServer about a week or two ago (even to day) but after some minutes the process state in CM indicates “Administrator has shut down this server”.
Config collection fetch job stopped working on 15th may 2011.
Thank you!
Tesema
07-05-2011 11:28 AM
If you cannot send the files publicly, then please open a TAC service request and attach the files there.
07-14-2011 02:11 AM
Sorry for my late reply. I will open a TAC. Thanks Joseph!
When there is a solution, I may post the result here.
Tesema
10-25-2011 06:04 AM
Hello,
Here is the solution I got from TAC. This is the solution for the particularly mentioned problem.
Stop the deamon manager by: net stop crmdmgtd
While the deamon is down stat: netstat -anob
Delete these two files:
NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry
NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry.backup
Restart the Ciscoworks deamon manager: net start crmdmgtd
I waited for about 12 minutes and then checked the status of ConfigMgmtServer which is now up.
Those deleted two ctmregistry files are also regenerated. Things are working now.
Greetings
Tesema
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