SOFTWARE SUPPORT REQUIRED FOR CISCO PRIME 2.2

[shuja_abbas_jlr]

HI , 

I have cisco prime 2.2 Gen1 appliance , I am running cisco infrastructure 2.2 on it and now i want take support from the Cisco to open a valid TAC case with them . Can anyone advise if i need to buy any special license for for the same .

[Leo Laohoo]

No but the appliance must be attached to a valid Service Contract for TAC support.

[shuja_abbas_jlr]

I already have the Smart net covered for Hardware , will this be good . Or i need to get any other contract signed .

[Leo Laohoo]

Give it a try:  Send an email to TAC and provide the serial number of the appliance.  The Entitlements Team will respond if the service contract support creating TAC Case or not.