SPA card CPI error on SIP 400

[Ashwini Kumar]

Hello All,

I got a new SPA interface (SPA-2X1GE-V2). I already have SIP 400 installed on my router on which I am trying to insert this card. 

My SIP card does not detect this card and given an error :

*Mar 17 05:09:34.179: %SPA_OIR-6-ONLINECARD: SPA (SPA-2X1GE-V2) online in subslot 2/0
*Mar 17 05:09:34.651: %SPA_OIR-6-ONLINECARD: SPA (SPA-2X1GE-V2) online in subslot 2/1
*Mar 17 05:09:34.083: %DIAG-SP-6-DIAG_OK: Module 2/0: Passed Online Diagnostics
*Mar 17 05:09:34.151: %DIAG-SP-6-RUN_MINIMUM: Module 2/1: Running Minimal Diagnostics...
*Mar 17 05:09:34.175: %DIAG-SP-6-DIAG_OK: Module 2/1: Passed Online Diagnostics
SLOT 2: *Mar 17 05:09:39.975: %SMC-2-BAD_ID_HW: Failed Identification Test in 2/1/0 [3/0]

       The module in 2/1/0 in this router may not be a genuine
       Cisco product.  Cisco warranties and support programs only
       apply to genuine Cisco products.  If Cisco determines that
       your insertion of non-Cisco memory, WIC cards, AIM cards,
       Network Modules, SPA cards, GBICs or other modules into a
       Cisco product is the cause of a support issue, Cisco may
       deny support under your warranty or under a Cisco support

I am not sure why I am getting this error. checked

Show Module

SPA-2X1GE-V2       Hw : 1.2
                                 Fw : unknown

Please suggest how to resolve this issue. :-(

Thanks & Regards,

Ashwini

[Leo Laohoo]

Please reset the new SPA.  

If problem still exist, post the output to the command "sh version".

[Ashwini Kumar]

Sorry for late reply. My  DC does not have any internet connection.

It did not worked. Changed Slot and Subslot. but issue still persist.

Version is 15.2(2)S2 

[Ashwini Kumar]

Hi All,

I got answer for this. All I need is to remove SFP or RJ45 cable and reboot the subslot, it comes up perfectly fine.

Thank & Regards,

Ashwini

[Ashok Kumar]

Hi Ashwini,

This is not a good sign, "%SMC-2-BAD_ID_HW: Failed Identification Test " most of the time this is resolved by hardware replacement. 

You might want to open a TAC case for it.

- Ashok

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