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Beginner

Super Admin unable to run reports

LMS V3.1 - Even though Super Admin is meant to provide all privileges, I find that some inventory reports cannot be run, with the error message stating that I don't have permission. Has this been encountered by anyone else?

11 REPLIES 11
Hall of Fame Cisco Employee

Re: Super Admin unable to run reports

Exactly which reports cannot be run? What errors do you see on the ACS server?

Beginner

Re: Super Admin unable to run reports

I've tried running the Inventory reports from the Report generator and gett INVREP0076 error. This also occurs when I try looking at the 'Generic Class' listing for IOS versions on the RME portal. Where should I look on ACS for the errors?

Hall of Fame Cisco Employee

Re: Super Admin unable to run reports

So it's all of the RME inventory reports? Post screenshots showing your ACS configuration for this user's group. The ACS failed attempts log would be a good place to check for errors.

Beginner

Re: Super Admin unable to run reports

As far as I can ascertain the problem is only occurring with Inventory. I can't locate anything in ACS that indicates a failure.

Attached are screenshots of what I hope are the relevant sections of the ACS config.

Hall of Fame Cisco Employee

Re: Super Admin unable to run reports

What about cwhp? And how is the System Identity User configured in ACS? That use must also have Super Admin access to all LMS tasks.

Beginner

Re: Super Admin unable to run reports

Attached is the cwhp details. All of the Cisco users are in the same group, and have the superadmin rights.

Hall of Fame Cisco Employee

Re: Super Admin unable to run reports

This sounds fine. When you enabled ACS integration, did you restart Daemon Manager?

Beginner

Re: Super Admin unable to run reports

The daemon manager has been restarted many times since.

Hall of Fame Cisco Employee

Re: Super Admin unable to run reports

Post a screenshot of the expanded task tree of the RME application in ACS under Shared Profile Components.

Beginner

Re: Super Admin unable to run reports

Attached are screenshots of the ACS profile.

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Beginner

Re: Super Admin unable to run reports

I know this post is old but was it ever solved?  I am having the exact same problem.

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