Sync archive is successful, but cannot find latest config file in the config viewer

[Anas Hijjawi]

Sync archive is successful, but cannot find latest config file in the config viewer, Prime LMS 4.2.4

[AFROJ AHMAD]

Hi ,

Can you check the same under "Configuration > Configuration Archive > Views > Version Tree"

Thanks-

Afroz

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[Anas Hijjawi]

thanks for reply, even in version tree it is only showing the old archives

[AFROJ AHMAD]

Hi,

Go Admin > Collection Settings > Config > Config Archive Settings
Make sure   enable shadow directory is Checked

Also check you have folders like shadow , devfiles ..etc under NMSROOT/CSCOpx/files/rme/dcma

If these folders are missing ... then it is a database issue..

if files and folders are fine then check if it happening for any particulr device or set of devices or all the devices ?

Thanks-

Afroz

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[Anas Hijjawi]

Hi Ahmad,

Shadow folder is enabled, files and folder are there and it is updating for shadow folder as configured, but problem is only in the DB archives, it is happening for all the devices

[olba]

Hi,

did you found a solution in the meantime?

Thanks for your feedback.

Oliver

[nicoooolllsssmartin]

Go Admin > Collection Settings > Config > Config Archive Settings
Make sure   enable shadow directory is Checked

Also check you have folders like shadow , devfiles ..etc under NMSROOT/CSCOpx/files/rme/dcma

If these folders are missing ... then it is a database issue...i suggest to use third party software like gs richcopy 360..it has several impressive features, most notably a smart drive letter detection that recognizes your thumb drive even if it's assigned a different letter each time