Unable to restart NAM-2 after a move.

[andrea.meconi]

Hello.

We moved the NAM-2 to a different slot in the same switch, from slot 13 to slot 2.

Previously, we removed a CSM-S from slot 2.

sw-core12#sh mod 2                
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  2    8  Network Analysis Module                WS-SVC-NAM-2       SAD074005MD

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  2  0003.feac.d3ac to 0003.feac.d3b3   2.0   7.2(1)       main_dev@1.1 Other

Mod  Online Diag Status
---- -------------------
  2  Unknown
sw-core12#

Trying to power up it, after some minutes we receive these messages.

sm(cygnus_oir_bay slot2), running yes, state wait_til_online
Last transition recorded: (timer)-> check_power_on (power_on_ok)-> wait_til_online (disabled)-> disabled (disabled)-> disabled2 (disabled)-> stay_disabled (operator_power_on)-> can_power_on (yes_power)-> powered_on (real_power_on)-> check_power_on (timer)-> check_power_on (power_on_ok)-> wait_til_online
sw-core12#
Apr 13 11:44:33: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module  Failed SCP dnld)
sw-core12#

Thanks.

Andrea

[Arshdeep Takulia]

Hi Andrea,

Try the following commands and see if NAM comes up.

Switch(config)#power enable module

Switch#hw-module module 9 reset

Thanks,
Arshdeep

[andrea.meconi]

Hello Arshdeep and many thanks for your help.

NAM doesn't power up and doesn't responde to reset.

sw-core12(config)#power enable module 2
sw-core12(config)#^Z
sw-core12#hw
sw-core12#hw-module
Apr 13 14:32:03: %SYS-5-CONFIG_I: Configured from console by ameconi on vty6 (10.4.42.126)
sw-core12#hw-module module 2 reset
Proceed with reload of module?[confirm]
% reset issued for module 2
sw-core12#
Apr 13 14:32:12.202: SP: The PC in slot 2 is shutting down. Please wait ...
sw-core12#sh mod
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  2    8  Network Analysis Module                WS-SVC-NAM-2       SAD074005MD
sw-core12#
Apr 13 14:32:27.834: SP: shutdown_pc_process:No response from module 2
sw-core12#
Apr 13 14:32:37: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (User Request)
sw-core12#sh mod 2
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  2    8  Network Analysis Module                WS-SVC-NAM-2       SAD074005MD

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  2  0003.feac.d3ac to 0003.feac.d3b3   2.0   7.2(1)       main_dev@1.1 Other

Mod  Online Diag Status
---- -------------------
  2  Unknown
sw-core12#
sw-core12#
Apr 13 14:32:03: %SYS-5-CONFIG_I: Configured from console by ameconi on vty6 (10.4.42.126)
Apr 13 14:32:12.202: SP: The PC in slot 2 is shutting down. Please wait ...
Apr 13 14:32:27.834: SP: shutdown_pc_process:No response from module 2
Apr 13 14:32:37: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (User Request)
sw-core12#
sm(cygnus_oir_bay slot2), running yes, state wait_til_online
Last transition recorded: (real_power_on)-> check_power_on (timer)-> check_power_on (power_on_ok)-> wait_til_online (powered_off)-> shutdown_pc (pc_powered_off)-> powered_off (operator_power_on)-> can_power_on (yes_power)-> powered_on (real_power_on)-> check_power_on (timer)-> check_power_on (power_on_ok)-> wait_til_online
sw-core12#
Apr 13 14:41:13: %C6KPWR-SP-4-DISABLED: power to module in slot 2 set off (Module  Failed SCP dnld)
sw-core12#
sw-core12#

Regards.

Andrea

[Arshdeep Takulia]

Hi Andrea,

After running  "power enable" command , wait for 15 mins and then check its status in show mod.

Also reseat NAM to slot 13 and check if it comes up.

Note: NAM will take approx 10-15 min to come up.

If still getting the issue then NAM needs RMA.

Regards,

Arshdeep

[andrea.meconi]

Hi Arshdeep.

We cannot reseat NAM to previous slot. We are using slot 13 for a WS-X67XX module.

We can try with another chassis.

Regards.

Andrea

[Arshdeep Takulia]

Hi Andrea,

You can try it in the other chassis.

Regards,

Arshdeep