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Unable to run reports in Campus Manager 5.2.2

Aaron.Koves
Level 1
Level 1

I'm trying to run reports in Campus Manager and none of them work.

If I try a Best Practices Deviation report I get this error:

"Problem with File /WEB-INF/screens/reports/BestPracticesReportGen.jsp!!!/WEB-INF/screens/reporst/BestPracticesReportGen.jsp(418,66) Attribute value "pophelp('" + helpLink + "');" is quoted with " which must be escaped when used within the value"

If I try a Device Attributes report or a Port Attributes report I get a pop up saying:

"Report not found"

If I try a Discrepancies report I get:

"Error while loading. Campus Manager Server may be down. Please check for Campus Manager Server Stgatus in Common Services -> Server -> Admin -> Process. If the process is down, restart it. Else try after sometime"

And finally, running a VLAN report for any device (and I know they are L2 devices) comes back with:

"Selected devices(s) do not support VLANs"

We're running on Windows 2003. I've taken over supporting this system, so I don't know if it ever worked.

LMS 3.2.1

Campus Manager 5.2.2

CiscoWorks Common Services 3.3.1

Can anyone suggest how I could get to the bottom of this?

4 Replies 4

AFROJ AHMAD
Cisco Employee
Cisco Employee

Hi Aaron,

Can you send me the output of the command pdshow

and ANIServer.properties (location : NMSROOT\CSCOpx\campus \etc\cwsi)

Thanks

Afroz

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****