Upgrading prime infrastructure 2.1.0.0.78 - 2.1 cannot do app backup

[steve switzer]

Hi All

Trying to do an upgrade prime 2.1.0.0.78  to prime 2.2.

I have saved an app backup off the exisitng prime 2.1.0.0.78

However when i try to restore to the new prime infra 2.2 

with the backup from the 2.1.0.0.78 it fails with a database error

My technical support say i should change the new vm server

to match ip addresses etc with the old one but that cant be right

as this is the official blurb for the types of backups ...

• Application backups: These contain all Prime Infrastructure application data, but do not include host-specific settings, such as the server hostname and IP address. Application backups are intended for use when Prime Infrastructure is running as an OVA on customer-supplied hardware, as restoring from the backup may need to be to a server with completely different host settings.
• Appliance backups: These contain all application data and host-specific settings, including the hostname, IP address, subnet mask, and default gateway. Appliance backups are intended for use when Prime Infrastructure is running on a Cisco-supplied appliance, and restoration is most likely to be to a server with the same host settings.  

I am obviously using the application backups

Kind regards

Steve

[AFROJ AHMAD]

Hi Steve,

of course , you don't need to match ip addresses etc with the old one..

share the output of " show version " from your 2.1 server.

Thanks-

Afroz

[steve switzer]

Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.6.003-px-build
ADE-OS System Architecture: x86_64

Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: lon-nwk-lcis02

Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
------------------------------------------
Version : 2.1.0.0.87

[AFROJ AHMAD]

Hope the backup would have been sucessful with out any error ..

share the error that you are seeing during the restore

Thanks-

[steve switzer]

Here you go ....

Initiating restore.  Please wait...
  Restore Started at 02/02/15 17:29:54
  Stage 1 of 9: Transferring backup file ... 
  -- completed at 02/02/15 17:30:59
  Stage 2 of 9: Decrypting backup file ...
  -- completed at  02/02/15 17:34:00
  Stage 3 of 9: Unpacking backup file ...
  -- completed at  02/02/15 17:34:01
Stopping strongSwan IPsec failed: starter is not running
  Stage 4 of 9: Decompressing backup ...
  -- completed at  02/02/15 17:34:31
  Stage 5 of 9: Restoring Support Files ...
  -- completed at  02/02/15 17:34:32
  Stage 6 of 9: Restoring Database Files ...

  -- completed at  02/02/15 17:34:51
  Stage 7 of 9: Recovering Database ...
  Error while restoring and recovering database, please check the logs.

[AFROJ AHMAD]

share the alert_wcs.log

Thanks-

[steve switzer]

Hi

How do see this log ... all I can see on logging in the CLI is the show logging command

Steve

[LUIGI PIETRONAVE]

Hi Steve,

did You solve the issue? i've the same issue: application restore, same siza (express) on both vm, but always i get recovery error during restore ( on step 7 ).

any idea?

many thanks

luigi

[Claudio Gonzalez Sequeira]

Hi Luigi,

about this error :

- completed at  02/02/15 17:34:51
  Stage 7 of 9: Recovering Database ...
  Error while restoring and recovering database, please check the logs.

most of the times this error is because the backup is corrupted, please create another backup and try the operation again.

you can verify the md5sum before and after tranferring the backup, doing that you are surte that the backup is not corrupted.

Hope it helps !

Claudio Gonzalez 

[rick505d3]

Hi,

We are getting the exact same error. Did you resolve the issue ?

We upgraded from 1.3 to 2.1.0.0.87 as an intermediate step and backed up 2.1. Created new 2.2 instance and verified all services are running "ncs status". Attempted to restore 2.1.0.0.87 generated backup into 2.2 instance and Stage 7 of 9 failed with the exact same error. Attempted this multiple times with new backups generated on 2.1 and attempted restore on 2.2 No luck. Once this happens "ncs status" show all processes down/stopped. Attempting to s them using "ncs start" results in errors given below:

prime/root# ncs start
cp: cannot stat `/opt/oracle/base/oradata/WCS/controlfile/*.ctl': No such file or directory

Starting Prime Infrastructure...

This may take a while (10 minutes or more) ...

Failure during Prime Infrastructure startup.  Check launchout.log for details.

Starting strongSwan 5.0.1 IPsec [starter]...

Thanks, 

Rick.

[bibinkb6]

Anyone got a solution for this ???