Hello all and thanks for your time and expertise. I have two users reporting they get disconnected from the internet a few times a day. They reported this situation once before and the two DCs in the building were down. I resolved that problem but they are reporting the issue again. However, this time the DCs are up. I also checked the logs of the core switch and the two mdf switches and confirmed there are no blips or interfaces going down/up that may cause this outage.
I actually believe the issue is with the users' devices but I was looking for best practices when troubleshooting a problem like this from a switch perspective.
- When I want to make sure the switches have not experienced any outages I check the log files. I check the status of the relevant interfaces and make sure everything is connected and up. That said I'm still learning in this business so I was wondering if you could tell me what steps should I take to cover all the bases in this kind of scenario. Much appreciated.
