WS-C3850-48T-E Mode/Rest button broken

[Daniel Xavier]

Hi
I purchased a few of WS-C3850-48T-E switches as used and upon testing one the switch's mode buttong is not functioning and I am unable to remove previous config or test. I tried to use ENABLE command but there's a password set on it which I have no idea about.
Is there any way to sort this issue out. Any help will be highly appreciated.

Daniel

[Diana Karolina Rojas · Accepted solution]

Hello,

There are two things you can do with this problem, first is try to press the button not only for 12-15 second to do the password recovery but when the lights turn amber, If this not fuction so maybe you can be in the presence of this bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva25015 can you confirm the IOS verison when the device goes up? (If this the case so you will have to contact the TAC)

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Best Regards,

[Daniel Xavier]

Thanks Diana
It worked.