WS-C4503-E error code

[Jaro]

Hello, 

I wish to all of You happy new year !!!

I have a trouble with customers cisco WS-C4503-E, I have received information, that device is in eror state (freeze) with error code: 

PC 0x0 error code

Does anyone meet this issue above, how to solve it or where can I find error codes explanation ?

Thank you

[marce1000]

>Happy new year

  Thank you

>Device freeze with error code

  As far as production readiness  and availability is concerned ; I would power cycle the switch and check if it comes up again (if no more debugging activities are urgent).

M. 

[Leo Laohoo]

Did the switch crash? If it did, post the complete output to the command "dir crashinfo:" and "dir".

[Jaro]

Hello, thank you for answer,

here are output of dir crashinfo:

Thank you

[Leo Laohoo]

Post the complete output to the command "sh version".

[Jaro]

Hello, here you are:

------------------ show version ------------------

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASE-M), Version 15.0(2)SG8, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Mon 02-Dec-13 16:50 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x12B14914

ROM: 12.2(44r)SG10
Darkside Revision 4, Nexu Revision 12, Fortooine Revision 1.32

ok-dra-20 uptime is 5 hours, 59 minutes
System returned to ROM by power-on
System restarted at 11:04:58 MET Tue Jan 8 2019
System image file is "bootflash:cat4500e-ipbase-mz.150-2.SG8.bin"

cisco WS-C4503-E (MPC8548) processor (revision 12) with 524288K bytes of memory.
Processor board ID SPE1512344M
MPC8548 CPU at 1GHz, Supervisor 6L-E
Last reset from PowerUp
2 Virtual Ethernet interfaces
52 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2101

There is very old firmware.

New information from customer: Device is working, but from time to time it freeze with above mentioned error.

Thank you

[Leo Laohoo]

The crashinfo directory is empty and the "sh version" output points to a power issue.
How many power supplies does this chassis have?
NOTE: Look at the config-register value.

[Jaro]

How did you find out, that there could be problem with power ?

Chassis have 2 power supplies.

Regarding your notes, thanks for warnning, If I understand it correctly main issue is, that when I have reg 0x2101, it will boot first image from flash, so if I want to upgrade IOS newer, I have to change register to default 0x2102, am I right ?

Thank you

[Leo Laohoo]

---

@Jaro wrote:

If I understand it correctly main issue is, that when I have reg 0x2101, it will boot first image from flash, so if I want to upgrade IOS newer, I have to change register to default 0x2102, am I right ?

---

Correct.

---

@Jaro wrote:

How did you find out, that there could be problem with power ?

---

Because the output from the "sh version" says it could be power. 

ok-dra-20 uptime is 5 hours, 59 minutes
System returned to ROM by power-on
System restarted at 11:04:58 MET Tue Jan 8 2019

[Jaro]

Hello, thanks for answer, 

regarding power-on, it could be affected by physical restart, because device freezes, with error PC 0x0. I have already checked few swithces, and there is same information: "System returned to ROM by power-on". Next thing is, that device have two power supplies. So I do not think, that problem is with power supply. Please correct me, if I´m wrong, because, I do not have lot of  experience with power supplies.

Thank you

"Power-On

If the show version command output shows restarted by reload or System returned to ROM by power-on, you can infer that the router was either power-cycled, or that the power source went down for a few seconds. Verify your power source and troubleshoot the outlet circuit (power to router)."

Link: https://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/ios-software-releases-121-mainline/7957-crashes-lesscommon.html

[Leo Laohoo]

And where is this "PC 0x0" because I don't see this in the "sh version" output.

[Jaro]

Hello, now, i have received this output, there is, what did you ask for. (I guess, guy on customer site restarted SW after this error, so we did not see error in sh version)

ok-dra-20 -20 uptime is 51 minutes

System returned to ROM by abort at PC 0x0

System restarted at 04:41:41 MET Fri Jan 21 2019

System image file is "bootflash:cat4500e-ipbase-mz.150-2.SG8.bin"

It looks like this problem below:

https://community.cisco.com/t5/switching/catalyst-4506-system-returned-to-rom-by-abort-at-pc-0x0/td-p/1644329

What do you think about ?

Thank you 

[Leo Laohoo]

Raise a TAC Case.
It is difficult (very) to assess and analyze since there is no crashinfo file(s) to decipher.

[Jaro]

Hi Leo, 

it is few months later, but we have still same problem. It looks device doesn´t have support anymore, so last chance is to solve it here.

I upgraded device to Version 15.2(2)E8 (recommended by cisco as MD).

I still did not have crashinfo, but in show version there is again reload reason: abort  at PC 0x0.

I attached file with logging, and output of show version is below :

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASE-M), Version 15.2(2)E8, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Mon 22-Jan-18 06:23 by prod_rel_team

ROM: 12.2(44r)SG10
ok-dra-20 uptime is 2 days, 6 hours, 55 minutes
System returned to ROM by abort at PC 0x0
System restarted at 08:48:26 METDST Sun Jul 28 2019
System image file is "bootflash:cat4500e-ipbase-mz.152-2.E8.bin"
Darkside Revision 4, Nexu Revision 12, Fortooine Revision 1.40

Last reload reason: abort at PC 0x0

cisco WS-C4503-E (MPC8548) processor (revision 12) with 524288K bytes of memory.
Processor board ID SPE1548004M
MPC8548 CPU at 1GHz, Supervisor 6L-E
Last reset from System Crash
2 Virtual Ethernet interfaces
52 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2101

Thank you

[Leo Laohoo]

CSCue11730

And better hope it's not CSCsi17158.