After upgrading to ASA9.0 can't save configuration

Alcides Miguel · ‎08-07-2013

Hello,

I've recently upgraded my ASA5520 to asa903-k8 and after a couple of days I can't save configuration while trying to save I receive the fowling error

# wr

Building configuration...

No memory available

Error executing command

[FAILED]

and memory stack at

Free memory: 62426808 bytes ( 3%)

Used memory: 2085056840 bytes (97%)

------------- ------------------

Total memory: 2147483648 bytes (100%)

can someone help me please

Best Regards,

Alcides

Jouni Forss · ‎08-07-2013

Hi,

Sounds like something that should probably looked through with Cisco TAC

What software level you upgraded from? Was it already a new software level somewhere from 8.3 to 8.4?

What was the memory usage on the previous software level?

Do you have a huge amount of NAT/ACL configurations or is the memory use simply perhaps related to some bug. I couldn't find any open caveats in the Release Notes. Didnt go through the Bug Toolkit though.

I guess changing the software level at the moment might be a bit hard as you can't save the configuration.

I kind of wonder though if loading a different software on the Flash and removing all the other software files would do the trick as then the ASA couldnt boot any of the softwares that are configured with the "boot system flash:/.bin" command and should probably boot any software on the ASA Flash.

Then again that might be risky also.

Though I would still go with the Cisco TAC unless someone can point you to a solution that they have tested.

- Jouni

Alcides Miguel · ‎08-07-2013

Hi Jouni,

I'm coming from 8.3 and I don't have a lot of ACL/NAT. in previous version memory utilization was less then 50%.

I think that's a bug or something else. becuse when a reload the appliance it's work great.

Cheers,

Alcides

Jouni Forss · ‎08-07-2013

Hi,

I can't tell you what the reason for the problem is but probably some bug. I didn't find anything that would have seemed to me to point to your situation or the software you are using

I guess you could try booting up to 9.0(2)10

http://www.cisco.com/web/software/280775065/103805/ASA-902-Interim-Release-Notes.html

Which is the latest 9.0(2) Interim release

The software level 9.0(3) only seems to bring some Call Home features related to Clustering so I am not sure if it brings much to your ASA as it doesnt support Clustering on that model.

http://www.cisco.com/en/US/docs/security/asa/roadmap/asa_new_features.html#wp135090

- Jouni

johnlloyd_13 · ‎08-07-2013

hi,

kindly post output of dir command.

how about deleting old images to free up flash memory?

Alcides Miguel · ‎08-07-2013

Hi John,

I think that the issue is not flash space related because I get high memory utilization.

# dir

Directory of disk0:/

122 -rwx 14240396 08:59:32 May 11 2010 asdm-631.bin

123 -rwx 4181246 01:06:22 Jan 01 2003 securedesktop-asa-3.2.1.103-k9.pkg

124 -rwx 398305 01:06:36 Jan 01 2003 sslclient-win-1.1.0.154.pkg

23 drwx 8192 14:53:32 Apr 23 2010 crypto_archive

10 drwx 8192 11:27:34 May 20 2011 log

126 -rwx 15943680 08:57:04 May 11 2010 asa831-k8.bin

127 -rwx 1968 09:04:06 May 11 2010 7_0_8_0_startup_cfg.sav

24 drwx 8192 09:04:08 May 11 2010 coredumpinfo

128 -rwx 1158 09:04:08 May 11 2010 upgrade_startup_errors_201005110804.log

129 drwx 8192 09:38:38 May 13 2010 tmp

130 -rwx 280 12:20:42 May 24 2010 upgrade_startup_errors_201005241120.log

131 -rwx 280 11:04:38 Oct 20 2010 upgrade_startup_errors_201010201004.log

132 -rwx 89 16:57:05 Aug 07 2013 dap.xml

133 drwx 8192 12:59:20 Dec 27 2011 syslog

134 -rwx 29806775 11:33:12 Oct 29 2012 anyconnect-win-3.1.00495-k9.pkg

135 -rwx 27408384 18:17:26 Aug 02 2013 asa903-k8.bin

136 -rwx 18097844 18:18:26 Aug 02 2013 asdm-713.bin

137 -rwx 65980 18:33:34 Aug 02 2013 8_3_1_0_startup_cfg.sav

138 -rwx 1060 18:33:50 Aug 02 2013 upgrade_startup_errors_201308021733.log

255426560 bytes total (144162816 bytes free).

cheers,

Alcides