03-03-2011 01:15 AM - edited 03-10-2019 05:17 AM
Hello,
The AIP-SSM Module installed in the secondary firewall is down.
Any thoughts to fix this
Regards,
irfan
03-03-2011 10:45 AM
Hello,
If you reload the module, does it recover?
hw module 1 reload/reset
If not, the only option is to re-image the module. Here are the re-imaging steps:
The software is available here:
If re-maging does not work, then the issue is most likely hardware related. Thus, you will probably need a replacement.
Hope this helps.
03-03-2011 08:32 PM
Hi Allen,
We tried to reload and no luck.
PairA# hw module 1 reload
Reload module in slot 1? [confirm]
Module in slot 1 can not be reloaded, not in Up state.
03-03-2011 10:23 PM
The correct command is:
asa#hw-module module 1 reset
This will do a hardware reset on the module. The 'reload' command will only do a software reset.
Let me know if that helps.
- Sid
03-08-2011 02:57 AM
We tried that and no luck.
After then, we opened the device, unplugged the Slot connected it back again and the device was not detected.
Finally, we RMA'ed the slot and configured
Anyway THANKS for the comments and help
03-08-2011 10:52 AM
Can you please close this thread and rate it if useful?
- Sid
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