ASA 5505 cannot be accessed

[wfqk]

Hi, ASA5505 cannot be accessed by console. When trying to access the ASA, CRT show nothing and just keep stuck status without any refusing error message ( it looks like the ASA can keep stuck forever). Please see picture attached. The console cable is confirmed to work well ( in other device). the ports lights can be up once cable is plugged into ports. That means the ASA already began to work. 
So I think there are two possible things:
One is ASA console port is broken and the device still can work. 
Second is some configuration issue. if so, can we set it back to factory status? 

Any suggestion would be appreciated.

[saif musa]

Hi,

This issue caused by many factors, first you may try to use a diffrent application like Putty for example. Also, if you are using a console-USB adapter then try to choose the correct PC COM port inside and reinstall adapter driver.  

What type of PC-OS are you using?  

[wfqk]

Thanks. I got it