03-28-2017 09:50 AM - edited 03-12-2019 02:08 AM
Hy!
I have a 5506 Firwall which is about 1 year old.
Last week we had to make a restart and now when i put in the power cable i only have a red light flashing and the firewall won´t start.
Also when i try to connect via console i will get no answer?
What do you think?
Mainboard error?
Memory error?
Greetings Andy
03-29-2017 01:09 AM
Please check the hardware version. I'm quite sure that you have a dead unit now.
http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64228.html
03-29-2017 01:36 AM
Thank you for your help.
I have Version 02
I installed the firewall in March 2016.
Do i have a chance to get this part replaced ?
03-29-2017 01:38 AM
I believe that the device must be on a service contract to be replaced.
Read about it here, and follow the instructions on the "order" page. :)
http://www.cisco.com/c/en/us/support/web/clock-signal.html
04-14-2017 12:06 AM
thank you.
We sold over 70 pieces to our customers with this issure.
We send all serial numbers to cisco becouse of this issure ...
I´m looking forward for an answer of cisco .
10-06-2019 10:55 AM
Can the cfg be retrieved from the dead unit?
04-26-2017 11:02 AM
Just found out about this thread the hard way when the second Cisco ASA5506 with less than 2 years failed with the flashing amber status light.
After reading Field Notice 64228 I found unacceptable not being able to replace these units with a known manufacture hardware issue unless they are under contract or warranty. Warranty is usually 90 days without a SmartNET contract and the statement says "Might fail after 18 months or longer".
Cisco sold lots of bad units, now they need to fix their mistake with or without a service contract.
Note: Interestingly, I opened a TAC case a month ago about this 5506 device issue and the engineer didn't say a word about this "recall", he just said, the asa wasn't under a service contract and couldn't help me.
Man, I am a Cisco guy but this type of things upsets me big time.
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