10-21-2019 07:32 AM
Hello I am having an issue with one of our firewalls locking up and I figure I would ask here while waiting to get an issue with my support contract worked out. This is an ASA 5516X with firepower running 9.6(4).
So far this has happened twice and the only change made that aligns with the timing was setting up outbound traffic policing for some data replication to the cloud.
The issue: The firewall seemingly randomly locks up and stops passing all traffic. observing the firewall at the time of the issue shows the "active", "status", and "power" LEDs solid green. The SSD LED is flashing normally. Interfaces on the back still have green link lights and are flashing like they are passing traffic. SSH connections do not work and console connection does not work / no output.
The only way to fix this is to power cycle the firewall. After the reboot I checked the disk both times and found no new crashinfo files or coredumpinfo files.
Let me know if you guys have seen this before or if this is actually a known bug. I tried searching though and didn't turn up anything.
10-21-2019 07:33 AM
04-04-2020 02:50 AM
this issue happened today with my company's firewall and had to restart it and its working fine now
but i cant find any reason to cause that problem
04-04-2020 01:03 PM
if you have a cisco service contract than best is do RMA. seem like this appliance is defective
04-04-2020 02:21 PM
it only happened once, there should be away to find out why this happened
04-04-2020 03:24 PM
This is a difficult one. have you open a cases with cisco TAC. getting a unit frozen this could lead to a point hardware issue.
04-07-2020 09:56 AM
04-08-2020 01:53 AM
Hi all,
Just wanted you to know that this issues now happend twice at our customers site.
About 2 months ago, then again yesterday. Symptoms were exactly the same and a power cycle solved the Problem.
If I won't find any fix/Workaround, I think I'll have to try to upgrade to 9.8.4.
Any other suggestions?
Cheers,
Michael
04-08-2020 04:49 AM
yes please processed to upgrade to 9.8.4 or 9.13.x
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