ASA 5545 Context Upgrade License

[John Mayer]

hi everyone

i have two ASA5545-IPS-K9, and use them in Active/Active HA mode

i purchase two "L-ASA-SC-5-10" license to upgrade security context for them, but when i use cisco license site for getting license it gave me the error as below

does anybody know anything for this issue??

Thank you in Advance

John Mayer

[Marvin Rhoads]

The tool is indicating it does not have record of your product serial number having been issued the 5 context license which is a prerequisite for the 5 license upgrade (L-ASA-SC-5-10=).

If you can confirm that the unit whose serial number you provided already has a 5 context license, you can open a TAC case and request licensing support (or send an email to licensing@cisco.com) to resolve the issue.

They will likely want a screen shot of the "show activation-key" or "show version" output. If that confirms the existing license, they can override the licensing portal and issue you the correct new activation key.

[John Mayer]

Hello Marvin

at first thanks for your fast replay

second, if i understand, you mean that before i use this license i should have 5 security context on ASA and after that use this upgrade from 5 to 10.

and the solution is i have to buy "L-ASA-SC-5=" first and then use "L-ASA-SC-5-10" to use 10 security context, or start from scratch and use "L-ASA-SC-10=" instead of using two license???

John Mayer

[Marvin Rhoads]

If you already have the 5 context license then the part number you originally asked about would increase that to 10. If you do not - and you want 10 licenses - then just go with the L-ASA-SC-10= part number.

I'm not sure what site you are asking about in the other post. Are you using the Product Upgrade Tool (PUT)? If so, the 5545-X must be included in the service contract number you entered in the tool's first page.

[John Mayer]

Dear Marvin

i have another issue on this case, after i use my ASA Serial Number in site, the description told me i have to insert the ASA 5550 as below, did it means that this License is not valid for ASA5545-X???